Hi Crystal, Go to http://www.freedomscientific.com/downloads/jaws/jaws-downloads.asp and download it from there. Just install over the top of your existing Jaws. The installer will know you already have Jaws and update the parts necessary. The main advantage to doing this is if you ever need to reinstall you can just do it from the download rather than using the CD first then updating. Regards, Danny Keogh Quantum Technology Blindness Software/Hardware Sales and Support Phone: 03 9545 4102 Mobile: 0439 022 146 Email dkeogh@xxxxxxxxxxxxxxxxxxxxxxxx <mailto:dkeogh@xxxxxxxxxxxxxxxxxxxxxxxx> Our 2010 scholarship program is now open. See www.quantumtechnology.com.au/scholarshipprogram <http://www.quantumtechnology.com.au/scholarshipprogram> for more details. Quantum Technology Home: www.quantumtechnology.com.au <http://www.quantumtechnology.com.au/> ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Crystal French Sent: Friday, 4 December 2009 8:17 AM To: jfw@xxxxxxxxxxxxx Subject: Jaws 11 update Hi, I can not get the update to Jaws 11 to download from the "check for updates" method. I've tried four times, and the download seems to hang. Have others experienced this? Crystal