RE: JAWS Eloquence question - reading phone numbers

  • From: "Gene" <gwilson@xxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Fri, 7 Nov 2008 22:52:34 -0800

Try setting your punctuation to be controlled by Jaws and your number
processing to single digits.

HTH

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Don Moore
Sent: Friday, November 07, 2008 4:57 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: JAWS Eloquence question - reading phone numbers

Hi again Roger,

    Sorry, I meant to say that punctuation must be set to None.

    Don
----- Original Message ----- 
From: "Don Moore" <donmoore@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, November 07, 2008 8:51 PM
Subject: Re: JAWS Eloquence question - reading phone numbers


> Hi Roger,
>
>    When you loaded JAWS 8.0, did you have number processing controlled by 
> Eloquence? Also, did you have pronunciation set to None? I found that 
> these 2 things must be done to get the phone numbers read properly.
>
>    Regards,
>
>    Don
> ----- Original Message ----- 
> From: "Roger Levine" <rlstation@xxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Friday, November 07, 2008 8:29 PM
> Subject: Re: JAWS Eloquence question - reading phone numbers
>
>
>> Hi Don,
>> I loaded version 8.0.2173 of jaws and found the pronunciation of 
>> telephone numbers the same as version 10.  I am not sure what's going on 
>> here, but I don't remember a pronunciation change with any other version.

>> I was hoping to find some Jaws situational nuance explaining this 
>> apparent problem, but I did not find anything.  I hope you will be able 
>> to resolve this problem to your satisfaction.
>> Good luck,
>> Roger
>>
>> ----- Original Message ----- 
>> From: "Don Moore" <donmoore@xxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Friday, November 07, 2008 11:31 AM
>> Subject: JAWS Eloquence question - reading phone numbers
>>
>>
>>> Hi List,
>>>
>>>    I installed JAWS 10 earlier this week and I noticed a problem that 
>>> first occured for me with the third build of JAWS 9 and continued with 
>>> the fourth build of JAWS 9. As a result of this happening in those last 
>>> 2 builds of JAWS 9, I uninstalled those 2 builds and went back to the 
>>> second build of JAWS 9.
>>>
>>>    Now, here is the problem: phone numbers are not read properly in 
>>> these later builds of JAWS 9 or in JAWS 10. I have been using JAWS since

>>> version 3.5 and I have always had phone numbers read the same way, as 
>>> long as I put dashes in them and no spaces or periods; furthermore, I 
>>> always had number processing controlled by Eloquence.
>>>
>>>    For example, the phone number 848-6275 was read as 8 4 8 6 2 7 5, but

>>> now it is read as 8 hundred 48 62 75. The phone number 650-2839 was read

>>> as 6 5 o 2 8 3 9, but now it is read as 6 hundred 50 28 39. Furthermore,

>>> the toll free number 1-800-941-7326 was read as 1 800 9 4 1 7 3 2 6, but

>>> now it is read as 1 800 9 hundred 41 73 26.
>>>
>>>    I still have number processing, which is under Text Processing, 
>>> controlled by Eloquence and, as far as I can tell, there is only one 
>>> instance of the Eloquence software installed on my computer, so I can't 
>>> figure out why phone numbers would be read differently in these newer 
>>> builds of JAWS 9 and in JAWS 10.
>>>
>>>    Of course, I could set number processing to read single digits, but 
>>> this is not a solution since it would then read all numbers that way, 
>>> not just phone numbers; the other 2 options are to have numbers read as 
>>> pairs or full numbers, but those don't accomplish it either.
>>>
>>>    Incidentally, I just checked with 2 other JAWS users who have number 
>>> processing controlled by Eloquence and their results were identical to 
>>> mine on the older versions and on the new versions.
>>>
>>>    Furthermore, I did discuss this with FS, but they tried to insist 
>>> that phone numbers were never read the way I want them read, but I 
>>> turned up my JAWS volume and let them hear it; they had no answer. If 
>>> anyone can shed some light on this, I would be happy to hear it.
>>>
>>>    Thanks,
>>>
>>>    Don
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> --
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