Hi List,
I installed JAWS 10 earlier this week and I noticed a problem that
first
occured for me with the third build of JAWS 9 and continued with the
fourth
build of JAWS 9. As a result of this happening in those last 2 builds of
JAWS 9, I uninstalled those 2 builds and went back to the second build of
JAWS 9.
Now, here is the problem: phone numbers are not read properly in these
later builds of JAWS 9 or in JAWS 10. I have been using JAWS since version
3.5 and I have always had phone numbers read the same way, as long as I
put
dashes in them and no spaces or periods; furthermore, I always had number
processing controlled by Eloquence.
For example, the phone number 848-6275 was read as 8 4 8 6 2 7 5, but
now it is read as 8 hundred 48 62 75. The phone number 650-2839 was read
as
6 5 o 2 8 3 9, but now it is read as 6 hundred 50 28 39. Furthermore, the
toll free number 1-800-941-7326 was read as 1 800 9 4 1 7 3 2 6, but now
it
is read as 1 800 9 hundred 41 73 26.
I still have number processing, which is under Text Processing,
controlled by Eloquence and, as far as I can tell, there is only one
instance of the Eloquence software installed on my computer, so I can't
figure out why phone numbers would be read differently in these newer
builds
of JAWS 9 and in JAWS 10.
Of course, I could set number processing to read single digits, but
this
is not a solution since it would then read all numbers that way, not just
phone numbers; the other 2 options are to have numbers read as pairs or
full
numbers, but those don't accomplish it either.
Incidentally, I just checked with 2 other JAWS users who have number
processing controlled by Eloquence and their results were identical to
mine
on the older versions and on the new versions.
Furthermore, I did discuss this with FS, but they tried to insist that
phone numbers were never read the way I want them read, but I turned up my
JAWS volume and let them hear it; they had no answer. If anyone can shed
some light on this, I would be happy to hear it.
Thanks,
Don
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