RE: Info I got From Symantec
- From: "Arnaud de Bonald" <arnaudb@xxxxxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Mon, 12 Feb 2007 18:49:03 +0100
most certainly.
*********** REPLY SEPARATOR ***********
On 12/02/2007 at 08:21 Lisle, Ted \(CHFS DMS\) wrote:
>Have mercy! What does that cost, and is it available to individual
>customers?
>
>Ted
>
>-----Original Message-----
>From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
>Behalf Of Arnaud de Bonald
>Sent: Monday, February 12, 2007 4:10 AM
>To: jfw@xxxxxxxxxxxxx
>Subject: Re: Info I got From Symantec
>
>
>Hello,
>
>and by the way, the corporate version 10 of the symantec antivirus is
>far more accessible than the consummer one....
>there's not this stupid fansy interface.
>and no virus subscription to purchase, it's a lifetime upgrade....
>
>
>>*********** REPLY SEPARATOR ***********
>>
>>On 11/02/2007 at 15:46 Wes Derby wrote:
>>Hi, All.
>>
>>Just reading through list archives (I've had to set my subscription to
>>"vacation mode" because there's just too much mail on a daily basis).
>>Anyhow, I didn't know about Norton 2007's accessibility issues before I
>>bought it. I've always used Symantec's products (except AntiVirus
>>Professional Edition) without a problem. So, upon seeing the
>>inaccessibility of this latest version, I wrote an email to their
>customer
>>support and tech support departments. Below is the response to what I
>>wrote, and I figured I'd share it with all of you. There's a
>"feedback"
>>link in there, so feel free to visit that, and those who have Norton
>>Internet Security or SystemWorks 2007, let them know what we want them
>to
>>do. Unfortunately, they don't include my original message, but
>>essentially, I explained that their product is not useable with a
>>screenreader, and let them know it was a big disappointment,
>considering
>>(from my point of view) how great the 2005 Norton products worked.
>>
>>On a sidenote, I've recently begun writing articles at a great site
>called
>>Associated Content, and have written a Norton 2007 product review (as
>well
>>as a few other articles about computers/internet from a blind
>>perspective), and those should be published this week sometime...Just
>>waiting on their payment offers so I can accept them. You can click
>the
>>link to my Content Provider page, found in my signature file right
>before
>>Symantec's message.
>>
>>
>>---- Check out my articles at Associated Content. Subscribe, and
>receive
>>an email every time I publish an article. Are you interested in a more
>>healthy, environmentally friendly home? Interested in a potential
>>home-based business with no selling involved? Click Here for more
>>information. Visit Designs By Derby for scrapbooks, custom greeting
>cards,
>>and much more. Mylot.com; A Great New Online Community
>>----- Original Message -----
>>From: "Customer Service" <customerservice@xxxxxxxxxxxxxxxxxx>
>>To: <wesderby@xxxxxxxxxxx>
>>Sent: Thursday, February 08, 2007 10:58 AM
>>Subject: Symantec Store [Incident: 070203-005043]
>>
>>
>>
>>Subject
>>---------------------------------------------------------------
>>Symantec Store
>>
>>
>>Discussion Thread
>>---------------------------------------------------------------
>>Response (Udhaya Shankar) - 02/08/2007 10:58 AM
>>Greetings Wes,
>>
>>Thank you for contacting Symantec Online Technical Support.
>>
>>I understand from your message that you would like to improve the
>>accessibility features of 2007 versions of Symantec programs with
>screen
>>reader.
>>
>>Wes, I appreciate the suggestions that you have provided in order to
>>improve accessibility features of 2007 version of Symantec programs
>with
>>screen reader. The suggestion has been forwarded to Symantec
>development
>>team in order to improve Symantec products. Please understand that
>>Symantec works tirelessly for months on end to perfect every product
>>before release, and subsequently does its best to hire the best people
>>available to assist you with any issues that come up.
>>
>>Also note that many updates and changes to our products and services
>are
>>due to customer feedback.
>>
>>Should you wish to provide additional comments regarding any Symantec
>>product or service, you may post your message at the following URL:
>>
>>> Web URL:
>>http://www.symantec.com/feedback/
>>
>>Our feedback database is reviewed by management directly, and provides
>a
>>form for our customers to send feedback regarding enhancements to any
>>Symantec product or service.
>>
>>Mean while, if you are facing any issues with Symantec programs
>installed
>>on the computer, do not hesitate to contact us.
>>
>>If you have further concerns or queries, please revert.
>>
>>Please feel free to contact us, if you need any further assistance.
>>
>>Regards,
>>
>>Udhaya Shankar
>>Symantec Authorized Technical Support
>
>
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