Re: An Email I sent to Ad Aware and response
- From: "Don Moore" <donmoore@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 18 Dec 2007 18:24:25 -0400
Hi Cindy and all,
I have also been contacting the Ad-Aware people recently about the
incompatibility of version 2007 with screen readers. The correspondence
follows:
----- Original Message -----
From: "Lavasoft News Editor" <editor@xxxxxxxxxxxx>
To: "'Don Moore'" <donmoore@xxxxxxxxxxx>
Sent: Tuesday, December 18, 2007 5:25 PM
Subject: RE: Ad-Aware 2007 incompatible with adaptive software
Thank you for your message.
We appreciate your inquiry and understand the importance of this issue, as
we believe as part of our founding ethics that all individuals have the
right to protect their private information on their computers.
Our developers are working to identify a solution to make Ad-Aware 2007
accessible with screen reader programs. Contributing to the delay is that,
due to expansion, shifting office locations, and welcoming in new
employees,
our current development team was not directly involved with Ad-Aware SE,
and
so do not have first-hand knowledge on making the program compatible with
screen readers. I say this not to excuse the delay, but to let you know
that
we are doing everything we can to work towards a prompt solution.
With that said, the head of our Ad-Aware 2007 development team has been in
contact with Freedom Scientific to assist in adapting the Ad-Aware 2007
program. I have asked our Chief Technology Officer for an update about
screen reader compatibility for Ad-Aware 2007. I will reply back to you as
soon as I have information on this for you.
However, if you would still like to request a refund, please advise if you
would like me to forward your e-mail to our Support Department. You can
also
contact Lavasoft Support directly through the Lavasoft Support Center by
logging in at http://www.lavasoft.com/support/supportcenter/ and selecting
"Contact Support".
Warm regards,
Erin Earley
Lavasoft AB
Lilla Bommen 1
411 04 Gothenburg
Sweden
Phone: +46 (0)31-777 77 50
Fax: +46 (0)31 15 69 10
editor@xxxxxxxxxxxx
www.lavasoft.com Protect Your Privacy
-----Original Message-----
From: Don Moore [mailto:donmoore@xxxxxxxxxxx]
Sent: Tuesday, December 18, 2007 3:53 PM
To: editor@xxxxxxxxxxxx
Subject: Ad-Aware 2007 incompatible with adaptive software
Dear Editor,
I am a blind computer user and I use screen reader software on my PC. I
did use Ad-Aware until version 2007 came out and had no problems until
then.
Now, this new version is not compatible with my screen reader, which is
called JAWS for Windows.
I contacted Element 5 Customer Service in the E-mail below, but I have
heard nothing from them. Could someone please respond?
Here is my original message to Element 5 Customer Service:
----- Original Message -----
From: "Don Moore" <donmoore@xxxxxxxxxxx>
To: "element 5 Customer Service" <support@xxxxxxxxxxxxxxx>
Sent: Tuesday, December 11, 2007 5:17 PM
Subject: Re: Product does not work as expected [CCC-YPE_C]
Hello,
element 5 Order number: 116722035
I am a blind computer user. I was able to use Ad-Aware until Ad-Aware
2007 was installed. Unfortunately, Ad-Aware 2007 is not compatible with
my
adaptive software and so, I can no longer use the product. I have checked
with my tech support people for my adaptive software and they found the
same
result, that Ad-Aware 2007 is not compatible with our adaptive software.
I purchased a 3-year license in March, 2007, so I would appreciate a
partial refund since I can no longer use the product.
Thank you in advance.
Sincerely,
Don Moore
Don Moore
9 Dobbin Street
Rothesay, NB Canada E2E 2P7
tel: 506-847-2539
E-mail: donmoore@xxxxxxxxxxx
----- Original Message -----
From: "element 5 Customer Service" <support@xxxxxxxxxxxxxxx>
To: <donmoore@xxxxxxxxxxx>
Sent: Tuesday, December 11, 2007 1:58 PM
Subject: Product does not work as expected [CCC-YPE_C]
Dear Customer,
We appreciate your request for additional product information.
Please contact the software publisher directly. The publisher is
responsible for technical or product-related support. You can find the
publisher's contact address in your e-mail order notification, on the
publisher's Web site or in your order information in "My Account" under
http://ccc.element5.com/ccc/?languageid=1
*** This e-mail was automatically generated by our system as an
immediate
response to your inquiry. Please reply to this message if you have
further
questions. Your e-mail will then be directly referred to our customer
service team. ***
Best regards,
Your element 5 team
_____________________________________________________________________
element 5 - a service of digital river - www.element5.com
Digital River GmbH
Vogelsanger Str. 78, D-50823 Cologne, Germany
CEO: John Strosahl
Corporate Headquarters: Cologne / HRB 56188 / Cologne Local Court
_____________________________________________________________________
----- Original Message -----
From: "Cindy Handel" <cindy425@xxxxxxxxxxx>
To: "JFW" <jfw@xxxxxxxxxxxxx>
Sent: Monday, December 17, 2007 8:24 PM
Subject: An Email I sent to Ad Aware and response
I wrote an email to Ad Aware in July and received the accompanying reply.
Maybe it would help to contact this person about Ad Aware 2007. Here are
the emails:
Cindy
Dear Cynthia Handel,
Thank you for your e-mail.
We appreciate your inquiry and understand the importance of your request,
as
we also believe as part of our founding ethics that all individuals have
the
right to protect their private information on their computers.
Our developers are aware of this problem with screen reader compatibility;
they have added this item to their development points in order to discuss
and identify when they are able to implement an update so that Ad-Aware
2007
is accessible for use with screen readers.
As of now, we do not have a definite date as to when the updated software
version will be released, but we will make an announcement on our company
blog or Support Forums when progress has been made.
Please know that this is important to us, and we are working hard to make
Ad-Aware 2007 accessible to all.
Warm regards,
Erin Earley
Editor, Lavasoft News
Communications & PR Dept.
Lavasoft AB
Lilla Bommen 1
411 04 Gothenburg
Sweden
Phone: +46 (0) 31 777 77 50
Fax: +46 (0)31 15 69 10
editor@xxxxxxxxxxxx
Lavasoft Ad-Aware - Lavasoft Personal Firewall - Protecting your Privacy
____________________________________________________________________________
______________
This message and any attachments are confidential and may be privileged or
otherwise protected from disclosure. If you are not the intended
recipient,
please telephone or email the sender and delete this message and any
attachment from your system. If you are not the intended recipient do not
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person.
-----Original Message-----
From: Cindy Handel [mailto:cindy425@xxxxxxxxxxx]
Sent: den 3 juli 2007 00:35
To: editor@xxxxxxxxxxxx
Subject: Ad Aware 2007
I've used Ad Aware for a number of years and like it very much.
However, as a blind computer user, I've heard, from other Ad Aware
customers, that the 2007 version is not compatible with screen reading
software. Apparently, it's highly graphical and cannot be used by a blind
computer user.
Since I like your products, I'd very much appreciate it if you would look
into what you can do to make Ad Aware blind user friendly, once again.
Thank you.
Cynthia Handel
"Determine that the thing can and shall be done, and then...find the way."
Abraham Lincoln
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