Hi folks I have done as suggested, downloaded the latest version and run the settup. I receive a message that another version of this product is already installed, installation cannot continue, to configure or remove go to add/remove programmes. Since I do not want to loose the working product I press the ok button which then takes me out of the installation. Any further help would be much appreciated. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq