[jaws-uk] Problems With Jaws 6.0 - Memory Leak Suspected
- From: Caroline.Ford@xxxxxxxxxxxxxxxxx
- To: jaws-uk@xxxxxxxxxxxxx
- Date: Thu, 20 Jan 2005 10:36:04 +0000
Hello,
I looked up the Microsoft knowledge base article 224982 which George
recommended, and although it refers to NT and I am using Windows 2000, it
does seem to cover the problems I'm experiencing with Jaws 6.0.
I have also kept opening Windows Task Manager to see what is happening in
there and have noticed that the memory usage for jfw.exe creeps up
gradually. When I first load Jaws, its memory usage is around 14,988 K,
but when my system starts to become unresponsive, the memory usage for
jfw.exe is up to 68,168 K. At this stage I unloaded Jaws with Insert+F4
and re-loaded it immediately, and the memory usage in Task Manager for
jfw.exe was down to around 14,988 K again. Is it usual for programs to
take up more and more memory the longer they are loaded? I wouldn't have
expected such a large increase in memory usage myself, and the technicians
I have spoken to now suspect a memory leak within Jaws which is accounting
for it needing more and more memory as time goes on.
If memory leakage could be the problem, is there anything, as a user, that
I can do to claim back the lost memory, rather than repeatedly unloading
and re-loading Jaws? And from the figures I've quoted, would anyone agree
that a memory leak is definitely the cause of the problem? I am now right
up to date with service packs for Windows 2000 and have even applied SP4
twice, just in case it didn't work properly the first time. I then
uninstalled Jaws and re-installed it, just to make sure that the files
within Jaws were properly installed over the new service pack. Nothing has
helped the situation though. I'm running fairly standard software on this
PC with Office 97 and Lotus Notes 5 being the main additions to the
standard Windows components.
I know this thread has gone on for some time now, but I'm still hopeful of
getting Jaws 6 sorted out on my PC and don't really want to have to revert
to Jaws 5 if there's a chance of sorting out the problem.
Regards,
Caroline.
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