Hi Terry, Not sure about the specific circumstances you mention but just a quick question... Do any of the documents you are referring to have images in them. I ask because I have noticed that in many Word 2000 documents that I open with Jaws 10 (and I think this started with Jaws 9), that have unlabelled images in them, the word programme crashes completely. If I go back to using Jaws 8, I can open and use the exact same document without the danger of crashing. It's quite bizarre! Sorry this doesn't directly address your problem but it might be connected in some way. Jamie -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of t.moody@xxxxxxxxxxxxxx Sent: 19 August 2009 17:25 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Problem with MS Word in Outline View Hello, I'm using Jaws 9, Windows XP and MS Word 2003. When I am working with a document in Outline view and I have collapsed all text (using Alt-Shift-a) to show just the structure of headings, Word frequently crashes as I arrow up or down through the headings. Is this a known problem? Anyone have any ideas about how to avoid it? Thanks, Terry ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 4353 (20090820) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 4358 (20090822) __________ The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq