Hi In the verbosity options there is an option that says "Doc floating tool bars for next time". Make sure it says for next time and not "off for next time". Not sure what version of jaws you are using. Regards Graham -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Wendy Sharpe Sent: 28 August 2006 08:03 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: PROBLEM WITH WORD 2003 Hi Tom Have done what you said, and it still doesn't work. The problem is that on the menu bar, between file and ask a question for help, there is another menu which has toolbar options, customise and menu bar on it. This was not there in previous versions of Word, and I can't get rid of it. Wendy ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 25/08/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.405 / Virus Database: 268.11.6/428 - Release Date: 25/08/2006 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq