You should install JAWS without the dongle. Once JAWS has been installed the dongle must be in place before JAWS starts so that it will pick it up when it first checks for authorisation. The first time you do this you may have to run through the new hardware wizard. Regards. Tristram Llewellyn tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical Support Sight and Sound Technology -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Marie Baisez Sent: Tuesday, January 15, 2008 8:59 AM To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Jaws and dongle this for a friend,: When you instal a dongle with JFW do you instal it before or after the main application? On his behalf, thanks to anyone who will take the time to reply. Cheers now, Marie ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq