Hi Phil, Thankyou for the phone numbers, Sight and sound were very helpful and they are sending some fix it instructions via the E-mail. Best wishes as always, Hazel. ----- Original Message ----- From: Phil Medway To: jaws-uk@xxxxxxxxxxxxx Sent: Tuesday, October 18, 2005 8:19 PM Subject: [jaws-uk] Re: Jaws activation! Hi again Hazel. I'm sorry you are having such a hard time with Jaws. It sounds as though you are having the kind of problem which Tris mentioned in another mail. I suggest that a call to the Sight and Sound support number would be in order. Sight and Sound are the main suppliers of Jaws in the UK. Their phone number is: 01604 798070 I forget their opening hours but some time after 9 or 9.30 tomorrow should be ok. If this information is wrong I am sure that somebody will correct me. One further thought is that, if you are using Jaws 6.2 or 7, your difficulty may be due to a lack of internet connectivity since 6.2 and later authorises through the internet rather than via a floppy disk. I hope this information is of some use. Phil Medway. ----- Original Message ----- From: Hazel Flannigan To: jaws-uk@xxxxxxxxxxxxx Sent: Tuesday, October 18, 2005 5:57 PM Subject: [jaws-uk] Jaws activation! Hi there! I have tried re-installing the jaws programme again. It all goes fine until I try to activate the programme. Then I keep getting this error message. Custom Locking not available! And that the activation codes were unable to be unlocked! It then tells me to change the settings! I am not sure what I am doing and I only have 40 minutes to make my selections. Can anyone help! Is there any end to my problems!! Any help would be valued! Hazel. -- This email has been verified as Virus free Virus Protection and more available at http://www.plus.net