[jaws-uk] Re: Inaccessible bank website
- From: "David" <david.tregellas@xxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Mon, 28 Jul 2008 14:12:00 +0100
MessageThanks for your response Robin.
I can get on to the website ok and move around. The problem starts when trying
to get into the Log In page, the last page before the fields that have to be
completed. It was working ok up to two weeks ago when they updated.
Fortunately, I have another bank and that works fine. I'm not a novice at this
but trying to talk to people about it drives me mad.
I've had two sited friends here this weekend who are computer experienced.
They got into the edit fields with no trouble, but we couldn't do it with Jaws.
Pressing F just seems to bring up combo boxes and buttons rather than form
fields.
I will just have to rely on their telephone service for the time being.
David
----- Original Message -----
From: Robin Clayden
To: jaws-uk@xxxxxxxxxxxxx
Sent: Monday, July 28, 2008 1:24 PM
Subject: [jaws-uk] Re: Inaccessible bank website
Hi,
Took a look at the site and it navigates ok for me, and they seem clued up
according to the info under their accessibility link. However, as you say, we
can't help unless we're a customer, but I also notice under the Contact us
link, another link on how to make a complaint so maybe you should consider that?
From the FAQ, I noted this:
How do I log in to Internet Banking?
At the top right hand side of the homepage you will see a box headed up
Internet Banking. You hover over the login box and then click on the Internet
Banking. A page will be displayed with security information and once you have
read this then click on the 'log-in' link at the bottom of the page. The
Internet Banking window will then open. Note that the look and feel of Internet
Banking remains unchanged. We have sent out a secure message to all Internet
Banking customers to advise them of these changes.
Good luck, and p.s. First Direct are first class for their online banking
interface
Robin
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of David
Sent: 28 July 2008 13:06
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Inaccessible bank website
Hi list,
Because this concerns internet banking the problem I have can't be verified
by those who are not a customer of the Bank.
If anybody is with the Yorkshire Bank and has experienced their ghastly
update about two weeks ago, perhaps they would care to contact me off list.
Yet another improvement which has left us, or just me, in a mess.
Regards
David
Edinburgh College of Art (eca) is a charity registered in Scotland, number
SC009201
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