I am using Outlook Express, Windows XP and JAWS 9. Very often lately when I do control N or Control R to send a new or reply to an Email, I get a message saying "Parts of this message could not be displayed". The only option is Okay. I then have to close Outlook Express down and it won't open again until I restart the computer. It's happening several times a day which is making life a bit of a pain. Any ideas what might be wrong? Barbara Get listed, network or find a business at an online directory of businesses owned and run by disabled people and associated support and advisory organisations: www.barkingbabs.co.uk