[jaws-uk] Re: Beta12
- From: Tristram Llewellyn <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: "'jaws-uk@xxxxxxxxxxxxx'" <jaws-uk@xxxxxxxxxxxxx>
- Date: Mon, 13 Sep 2010 12:14:18 +0000
Indeed Graham
This is a real problem especially given the numbers involved which are in the
hundreds of thousands. I suspect in these sizes of roll out and testing that
developers are looking for coincident factors to guide them. This is why the
public beta form is useful if as many people provides some basic level
documentation. Random or intermittent problems are notoriously difficult.
I do find times when we get stuff reported in we cannot reproduce it even if we
have all the same software etc. to hand. This problem poses a very great
difficulty in trying to resolve problems customers are having with software.
To re-iterate, please use the beta bug report form. In many cases the
developer and user priorities are in sync. It is unfortunately the case that
sometimes they cannot be due to issues of timescales or difficulty, one never
knows unless in the heart of the development process however those that are
missed out on one update can be rolled into the next one.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
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