[jaws-uk] Re: Beta12
- From: "Graham Page" <gpage@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Mon, 13 Sep 2010 16:35:24 +0100
Yes I would certainly say it is useful to report the problem to jaws and
report it here too. As Tristram says reports to FS help them with
development and if it turns out that all people with a particular
configuration are having the same problem then you know there's nothing you
can do but wait for the next beta or the proper release version.
Regards
Graham
Graham Page
Home Phone: 0207 265 9493
Mobile: 07753 607980
Fax: 0870 706 2773
Email: <mailto:gpage@xxxxxxxxxxxxxx> gpage@xxxxxxxxxxxxxx
MSN: <mailto:gabriel_mcbird@xxxxxxxxxxx> gabriel_mcbird@xxxxxxxxxxx
Skype: gabriel_mcbird
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Tristram Llewellyn
Sent: 13 September 2010 13:14
To: 'jaws-uk@xxxxxxxxxxxxx'
Subject: [jaws-uk] Re: Beta12
Indeed Graham
This is a real problem especially given the numbers involved which are in
the hundreds of thousands. I suspect in these sizes of roll out and testing
that developers are looking for coincident factors to guide them. This is
why the public beta form is useful if as many people provides some basic
level documentation. Random or intermittent problems are notoriously
difficult.
I do find times when we get stuff reported in we cannot reproduce it even if
we have all the same software etc. to hand. This problem poses a very great
difficulty in trying to resolve problems customers are having with software.
To re-iterate, please use the beta bug report form. In many cases the
developer and user priorities are in sync. It is unfortunately the case
that sometimes they cannot be due to issues of timescales or difficulty, one
never knows unless in the heart of the development process however those
that are missed out on one update can be rolled into the next one.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
Other related posts:
