Hi Angela, In addition to the other suggestions, it is worth trying a refresh screen with Insert+Escape and then use Control+Home to get to the top of the email again. I've found that sometimes when I open an email and try to read it too quickly with my arrow keys, it simply says blank or reads the text from a message I was reading before. Using the above method usually fixes this problem and the message can then be read normally. Jamie -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Angela Sent: 13 July 2011 14:59 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Arrow keys in messages. Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit Hi. I'm currently having an issue with using the arrow keys in open messages. Jaws doesn't read anything in an open message, other than "blank" when pressing the backspace and enter keys. The only way I'm able to read my emails is via the jaws cursor, but I then have to go back to the pc cursor in order to reply etc. Any help would be most welcome! For information, I'm using jaws 12 and outlook. Thanks, Angela Purll Mobile: (+44) (0) 7717 186 435 Email: purlla_music@xxxxxxxxxxxxxx Websites: www.purlla.com www.fluteandorgan.com Skype Name: Angela.Purll Angela 2 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq __________ Information from ESET Smart Security, version of virus signature database 6291 (20110713) __________ The message was checked by ESET Smart Security. http://www.eset.com __________ Information from ESET Smart Security, version of virus signature database 6291 (20110713) __________ The message was checked by ESET Smart Security. http://www.eset.com ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq