[jaws-uk] Re: A Symantec end-point experience
- From: Tristram Llewellyn <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: "'jaws-uk@xxxxxxxxxxxxx'" <jaws-uk@xxxxxxxxxxxxx>
- Date: Wed, 12 Jan 2011 10:07:18 +0000
We have run into occasions here particularly with the Internet Security
products where JAWS is prevented from speaking.
My general advice borne of many years experience is that even if you are given
a 90 day trial of Symantec anti-virus etc. you are probably better off trying
something else in the long run because whatever that may be is likely to be
more accessible and less troublesome.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of George Bell
Sent: 12 January 2011 09:19
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] FW: A Symantec end-point experience
I though this story from one of my JAWS users was worth passing on for
anyone who may be getting a new system in the near future.
George.
Hi George,
This is one of those Symantec stories with a happy ending. No support
required but something you may have seen before. I have told FS too.
My employer gave me a new laptop yesterday. It has Windows 7
professional
32Bit. The IT people had installed Jaws for Windows on it so I was
very
pleased.
1. I switched on the laptop. There was no speech at the login prompt.
2. I got in with a colleague's help and Jaws promptly started.
3. The startup wizard item under the help menu was greyed out.
4. I then tried setting the speech rate manually and though things
changed
the changes did not persist across reboots.
5. \The helpdesk claimed that they had installed the trial version of
Jaws
as I had requested. The trial version prompts you to activate jaws.
However,
this was not happening.
6. I thought that user account control, which was set at 66% could be
the
problem. Setting it to 0 had no effect.
7. I took a look at what was installed. Low and behold, the computer
was
equipped with Symantec end-point security. I did not check the version
but
can find out if anyone is interested.
8. I uninstalled Symantec. The uninstallation routine prompted me to
disable
some applications for the uninstallation to continue. The only
application
listed was Jaws for Windows.
9. It was time for narrator and a sighted colleague. I got rid of
Symantec,
installed Microsoft Security Essentials via windows update,
re-installed
Jaws.
10. I rebooted and was able to activate Jaws, use the startup wizard
and am
now a happy camper.
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