RE: Unable to connect remotely to SBS2000
- From: "Roy Tsao" <roy_tsao@xxxxxxxxxxxx>
- To: isalist@xxxxxxxxxxxxx
- Date: Sun, 29 May 2005 20:30:50 -0600
The problem has nothing to do with ISA nor SBS.
According to informaiton, ADSL router is bridged for the connection
between
your ISA and ISP, it does not work under route mode but bridge.
You can have a access to the route from anywhere of your local
network including that of ISA since there is no correct route
information there.
Unless the machine connected with ADSL router is set at the same
IP segement, you can't connect/config ADSL router. In this regardes, you
may
find the solution from ADSL manual I/O from ISA forum.
> This is a multi-part MIME message.
>
> --=_reb-r4647A9B6-t4298E74E
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> charset="iso-8859-1"
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> Many thanks Steve, we'll give that a go next week and I will let you know h=
> ow we got on.
>
> Jeff
> ----- Original Message -----=20
> From: Steve Moffat=20
> To: [ISAserver.org Discussion List]=20
> Sent: Saturday, May 28, 2005 10:26 PM
> Subject: [isalist] RE: Unable to connect remotely to SBS2000
>
>
> http://www.ISAserver.org
>
> remove the dns entry from the external nic and replace if with your isp's=
> dns server IP.
>
> S
>
>
>
> ---------------------------------------------------------------------------=
> ---
> From: Jeff Lee [mailto:jeff.lee@xxxxxxxxxxxx]=20
> Sent: Saturday, May 28, 2005 3:23 PM
> To: ISA Mailing List
> Subject: [isalist] Unable to connect remotely to SBS2000
>
>
> http://www.ISAserver.org
>
> Hello to everyone,
>
> The problem I am experiencing is outlined below:-
>
> One of our customers has Small Business Server 2000 and ISA 2000 installe=
> d. They have access to the Internet and network resources work OK. DHCP is =
> assigned via the server and all DNS tests show as passed with no errors in =
> the event log either. DHCP is disabled on the router.
>
> =20
>
> The server has 2 network cards for both internal and external connections.
>
> =20
>
> The ADSL broadband router is attached directly to the external card.
>
> =20
>
> The internal NIC has the following settings:-
>
> =20
>
> IP OF NIC -192.168.16.2
>
> SUBNET - 255.255.255.0
>
> DNS - 192.168.16.2
>
> =20
>
> The external NIC has the following settings:-
>
> =20
>
> IP OF NIC - 217.35.109.233
>
> SUBNET - 255.255.255.248
>
> DEFAULT GATEWAY - 217.35.109.238
>
> DNS - 192.168.16.2
>
> =20
>
> When configuring the internet connection wizard in SBS2000, we have obvio=
> usly input the DNS settings provided by the ISP which shows on the 'forward=
> ers' tab in the DNS console as they should with the ISP DNS settings.
> =20
>
> However, we have never been able to log into the ADSL broadband router re=
> motely, or directly from the server. We connected the router directly to a =
> laptop (which we gave a static ip address) and were able to log into the ro=
> uter. The laptop is not on the actual network and does not have a firewall =
> installed. When we connected the router back to the server, we can ping the=
> router but not log in. But, after a short time we are unable to ping the r=
> outer from the server.
>
> =20
>
> We have checked and double-checked router settings and believe all is as =
> should be.=20
>
> =20
>
> If we set the laptop to obtain an ip address automatically, it gets assig=
> ned an ip address, we think is from the router which begins with 81.x.x.x W=
> e can't understand this as we have disabled DHCP on the router! There is no=
> problem adding PCs to the network, as they are done via DHCP from the serv=
> er.
>
> =20
>
> We think it may be to do with the ISA firewall, particularly as the web b=
> rowser page when logging into the router from the server shows 'The page ca=
> nnot be displayed' and 'HTTP 502 Proxy Error - Host is unreachable. For mor=
> e information about this event, see ISA Server Help. (10065).'=20
>
> =20
>
> Maybe remote connections need to be configured in ISA2000. This we haven'=
> t checked yet as we are quite inexperienced with ISA.
>
> =20
>
> Finally, whether this is relevant or not. If we do a simple query test in=
> the DNS console and a recursive query test, they both fail. Yet, DNS tests=
> in a command prompt via dcdiag and netdiag, and the event log all show up =
> ok.
>
> Can't work it out.
>
> =20
>
> Many thanks to all who took their time to read and understand our issue.
>
> =20
>
> Thank you
>
> =20
>
> Jeff
>
> =20
>
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> ---------------------------------------------------------------------------=
> ---
> The correct technical term for haggis stalking is "havering".=20
>
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> ---
>
>
> --=_reb-r4647A9B6-t4298E74E
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> charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
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> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
> <HTML xmlns:o=3D"urn:schemas-microsoft-com:office:office"><HEAD>
>
> <STYLE></STYLE>
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> </HEAD>
> <BODY bgColor=3D"#ffffff">
> <DIV><FONT size=3D"2" face=3D"Arial">Many thanks Steve, we'll give that a g=
> o next week=20
> and I will let you know how we got on.</FONT></DIV>
> <DIV><FONT size=3D"2" face=3D"Arial"></FONT> </DIV>
> <DIV><FONT size=3D"2" face=3D"Arial">Jeff</FONT></DIV>
> <BLOCKQUOTE style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5p=
> x; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px" dir=3D"ltr">
> <DIV style=3D"FONT: 10pt arial">----- Original Message ----- </DIV>
> <DIV style=3D"BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><=
> B>From:</B>=20
> <A href=3D"mailto:steve@xxxxxxxxxx"; title=3D"steve@xxxxxxxxxx">Steve Moff=
> at</A>=20
> </DIV>
> <DIV style=3D"FONT: 10pt arial"><B>To:</B> <A href=3D"mailto:isalist@webe=
> lists.com" title=3D"isalist@xxxxxxxxxxxxx">[ISAserver.org Discussion List]<=
> /A> </DIV>
> <DIV style=3D"FONT: 10pt arial"><B>Sent:</B> Saturday, May 28, 2005 10:26=
> =20
> PM</DIV>
> <DIV style=3D"FONT: 10pt arial"><B>Subject:</B> [isalist] RE: Unable to c=
> onnect=20
> remotely to SBS2000</DIV>
> <DIV><BR></DIV><A href=3D"http://www.ISAserver.org";>http://www.ISAserver.=
> org</A><BR>
> <DIV align=3D"left" dir=3D"ltr"><SPAN class=3D"082392421-28052005"><FONT =
> size=3D"2" color=3D"#0000ff" face=3D"Verdana"><STRONG>remove the dns entry =
> from the external nic and=20
> replace if with your isp's dns server IP.</STRONG></FONT></SPAN></DIV>
> <DIV align=3D"left" dir=3D"ltr"><SPAN class=3D"082392421-28052005"><STRON=
> G><FONT size=3D"2" color=3D"#0000ff" face=3D"Verdana"></FONT></STRONG></SPA=
> N> </DIV>
> <DIV align=3D"left" dir=3D"ltr"><SPAN class=3D"082392421-28052005"><STRON=
> G><FONT size=3D"2" color=3D"#0000ff" face=3D"Verdana">S</FONT></STRONG></SP=
> AN></DIV>
> <DIV align=3D"left" dir=3D"ltr"><BR></DIV>
> <DIV align=3D"left" dir=3D"ltr" lang=3D"en-us" class=3D"OutlookMessageHea=
> der">
> <HR tabIndex=3D"-1">
> <FONT size=3D"2" face=3D"Tahoma"><B>From:</B> Jeff Lee [mailto:jeff.lee@n=
> tlworld.com]=20
> <BR><B>Sent:</B> Saturday, May 28, 2005 3:23 PM<BR><B>To:</B> ISA Mailing=
> =20
> List<BR><B>Subject:</B> [isalist] Unable to connect remotely to=20
> SBS2000<BR></FONT><BR></DIV>
> <DIV></DIV><A href=3D"http://www.ISAserver.org";>http://www.ISAserver.org<=
> /A><BR>
> <DIV><FONT size=3D"2" face=3D"Arial">Hello to everyone,</FONT></DIV>
> <DIV><FONT size=3D"2" face=3D"Arial"></FONT> </DIV>
> <DIV><FONT size=3D"2" face=3D"Arial">The problem I am experiencing is out=
> lined=20
> below:-</FONT></DIV>
> <DIV><FONT size=3D"2" face=3D"Arial"></FONT> </DIV>
> <DIV>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">One of our customers=20
> has Small Business Server 2000 and ISA 2000 installed. They have access t=
> o the=20
> Internet and network resources work OK. DHCP is assigned via the server a=
> nd=20
> all DNS tests show as passed with no errors in the event log either. DHCP=
> is=20
> disabled on the router.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">The server has 2=20
> network cards for both internal and external=20
> connections.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">The ADSL broadband=20
> router is attached directly to the external card.<o:p></o:p></FONT></SPAN=
> ></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">The internal NIC has=20
> the following settings:-<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">IP OF NIC=20
> -192.168.16.2<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">SUBNET -=20
> 255.255.255.0<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">DNS -=20
> 192.168.16.2<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">The external NIC has=20
> the following settings:-<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">IP OF NIC -=20
> 217.35.109.233<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">SUBNET -=20
> 255.255.255.248<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">DEFAULT GATEWAY -=20
> 217.35.109.238<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">DNS -=20
> 192.168.16.2<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">When configuring the=20
> internet connection wizard in SBS2000, we have obviously input the DNS=20
> settings provided by the ISP which shows on the 'forwarders' tab in the D=
> NS=20
> console as they should with the ISP DNS=20
> settings.<BR> <o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">However, we have=20
> never been able to log into the ADSL broadband router remotely, or direct=
> ly=20
> from the server. We connected the router directly to a laptop (which we g=
> ave a=20
> static ip address) and were able to log into the router. The laptop is no=
> t on=20
> the actual network and does not have a firewall installed. When we connec=
> ted=20
> the router back to the server, we can ping the router but not log in. But=
> ,=20
> after a short time we are unable to ping the router from the=20
> server.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">We have checked and=20
> double-checked router settings and believe all is as should be.=20
> <o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">If we set the laptop=20
> to obtain an ip address automatically, it gets assigned an ip address, we=
> =20
> think is from the router which begins with 81.x.x.x We can't understand t=
> his=20
> as we have disabled DHCP on the router! There is no problem adding PCs to=
> the=20
> network, as they are done via DHCP from the=20
> server.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">We think it may be to=20
> do with the ISA firewall, particularly as the web browser page when loggi=
> ng=20
> into the router from the server shows <EM><SPAN style=3D"FONT-FAMILY: Ari=
> al">'The page cannot be displayed'</SPAN></EM> and=20
> <EM><SPAN style=3D"FONT-FAMILY: Arial">'HTTP 502 Proxy Error - Host is=20
> unreachable. For more information about this event, see ISA Server Help.=
> =20
> (10065).' </SPAN><o:p></o:p></EM></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt"><o:p><FONT s=
> ize=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">Maybe remote=20
> connections need to be configured in ISA2000. This we haven=92t checked y=
> et as=20
> we are quite inexperienced with ISA.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">Finally, whether this=20
> is relevant or not. If we do a simple query test in the DNS console and a=
> =20
> recursive query test, they both fail. Yet, DNS tests in a command prompt =
> via=20
> dcdiag and netdiag, and the event log all show up=20
> ok.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">Can't work it=20
> out.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><FONT size=3D"2">Many thanks to all=20
> who took their time to read and understand our=20
> issue.<o:p></o:p></FONT></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
> Arial"><o:p><FONT size=3D"2"> </FONT></o:p></SPAN></P>
> <P style=3D"MARGIN: 0cm 0cm 0pt; mso-pagination: none; mso-layout-grid-al=
> ign: none" class=3D"MsoNormal"><SPAN style=3D"FONT-SIZE: 11pt; FONT-FAMILY:=
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> ---------------------------------------<BR>Other=20
> Internet Software Marketing Sites:<BR>World of Windows Networking:=20
> http://www.windowsnetworking.com<BR>Leading Network Software Directory:=
> =20
> http://www.serverfiles.com<BR>No.1 Exchange Server Resource Site:=20
> http://www.msexchange.org<BR>Windows Security Resource Site:=20
> http://www.windowsecurity.com/<BR>Network Security Library:=20
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> <P align=3D"left"><FONT color=3D"#0000ff"><STRONG>
> <HR>
> </STRONG><FONT color=3D"#000000"><FONT color=3D"#0000ff"><A href=3D"http:=
> //haggishunt.scotsman.com/haggisclopedia.cfm?part=3D5" onmouseout=3D"Menu('=
> menu_haggisclopedia','_selected');" onmouseover=3D"Menu('menu_haggisclopedi=
> a','_over'); return true;" class=3D"menu000000"><STRONG><EM><FONT size=3D"2=
> " face=3D"Verdana">The correct technical term for haggis stalking is=20
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