[isalist] Re: Strange Issue while using VPN

  • From: Steven Comeau <scomeau@xxxxxxxxxxxxxxxxxx>
  • To: "isalist@xxxxxxxxxxxxx" <isalist@xxxxxxxxxxxxx>
  • Date: Wed, 5 May 2010 10:54:57 -0400

http://www.ISAserver.org
-------------------------------------------------------

This has nothing to do with your ISA box, but with the client machine.  The 
Client machine has several NICs, one of which is the WAN/VPN adapter that gets 
used when you use VPN.  I am guessing the DHCP DNS settings on your wireless 
NIC (from your home) are a higher priority than the DNS server settings it 
receives from your WAN/VPN adapter DHCP settings (received from your ISA 
server).  This means that addresses will resolve first to the DNS settings of 
your wireless adapter - which you seem to confirm because you manually set them 
to your work DNS servers.

Stefaan's link should allow you to undo the manual settings and let the WAN/VPN 
adapter DNS settings take priority.

Steve Comeau
Associate Director of IT  Rutgers Athletics
83 Rockafeller Road
Piscataway, NJ  08854
732-445-7802
732-445-4623 (fax)
www.scarletknights.com


-----Original Message-----
From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On 
Behalf Of Stefaan Pouseele
Sent: Wednesday, May 05, 2010 10:13 AM
To: isalist@xxxxxxxxxxxxx
Subject: [isalist] Re: Strange Issue while using VPN

http://www.ISAserver.org
-------------------------------------------------------

Check out
http://www.isaserver.org/tutorials/work-around-VPN-clients-split-DNS.html

HTH,
Stefaan

-----Original Message-----
From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On 
Behalf Of Tom Rogers
Sent: woensdag 5 mei 2010 15:58
To: isalist@xxxxxxxxxxxxx
Subject: [isalist] Re: Strange Issue while using VPN

http://www.ISAserver.org
-------------------------------------------------------

On my External NIC on the ISA box, I have my static IP info set and a default 
gateway. But I have nothing in the DNS IP settings. Should I have DNS addrs in 
there? If so, internal or external from ISP? My DNS setup is a reverse lookup 
on ISA.

What I have done to solve the issue is to manually put the private DNS Server 
IPs addresses in the Wireless NIC DNS settings, while leaving the client IP to 
DHCP and this fixes the issue. I just don't understand why there is an issue 
because DHCP runs on my ISA server, and I have VPN clients obtain the DHCP info 
from the LAN, and not from a static group set in ISA.
And in the DHCP config, I have DNS server, WINS server, domain name, etc set 
under scope options.

I have not tried it with a Win 7 client yet. And as I said, it only happens 
with computers that are members of our domain.

Glad to know I am not alone in experiencing this.

-Tom


> -----Original Message-----
> From: isalist-bounce@xxxxxxxxxxxxx
> [mailto:isalist-bounce@xxxxxxxxxxxxx]
> On Behalf Of Steven Comeau
> Sent: Wednesday, May 05, 2010 9:43 AM
> To: isalist@xxxxxxxxxxxxx
> Subject: [isalist] Re: Strange Issue while using VPN
>
> http://www.ISAserver.org
> -------------------------------------------------------
>
> I was hesitant to bring this up before, but now that you corrected
> what you said about the direct IP ping, maybe this might help.  We
> used to get the issue you describe because we use split brain DNS.
> Some of our resources resolve to both Public and Private IP addresses,
> depending upon whether the user is in Private or Public space.  When
> inside (Private Address Space), machines can ping our servers (like
> Exchange) and get the internal, private IP address (192.168.X.X).
> However, if connected at home or to a café, etc., they get the Public
> IP (at the ISA box).  This is by design.  However, when they VPN in,
> this is where the issue happens, and it mostly happens with Windows XP
> machines (the issue is fixed in Win 7 from what I can see).  When you
> VPN in, it would be nice if the WAN/VPN adapter's DNS settings would be 
> primary, but that doesn't always happen.
> So, when VPNed in, and say I am at home, and I try to ping our
> Exchange server, the reply resolves to the external IP address of our
> ISA box - this is because the DNS of the home system is primary and is
> therefore getting it's resolution from external DNS.  However, if I
> ping the Exchange server's Private space address, it pings back fine.
> Again, this only happens with XP machines.  With Win 7 boxes, they
> seem to have solved the issue and make the WAN/VPN adapter the primary
> DNS when VPNed in.  To solve the issue on our XP boxes, we run a
> script that puts the WAN adapter at the top of the list so when a user
> VPNs in, the DNS from the WAN adapter, which has our Private address
> DNS server addresses from DHCP, is used to resolve IP addresses - and all is 
> fine.
>
> You can test this by manually changing the DNS settings of the VPN
> adapter to your internal DNS server(s).
>
> If this solves your issue, I can pass along the script.
>
> Steve Comeau
> Associate Director of IT  Rutgers Athletics
> 83 Rockafeller Road
> Piscataway, NJ  08854
> 732-445-7802
> 732-445-4623 (fax)
> www.scarletknights.com
>
>
> -----Original Message-----
> From: isalist-bounce@xxxxxxxxxxxxx
> [mailto:isalist-bounce@xxxxxxxxxxxxx]
> On Behalf Of Tom Rogers
> Sent: Wednesday, May 05, 2010 9:23 AM
> To: isalist@xxxxxxxxxxxxx
> Subject: [isalist] Re: Strange Issue while using VPN
>
> http://www.ISAserver.org
> -------------------------------------------------------
>
> Ok, did some more testing and here is what I found. Jim you are
> correct, my first statement was wrong "ping 192.168.1.2 should return
> packets from
> 192.168.1.2 not an IP addr that belongs to TuCows domain"
>
> When I ping 192.168.1.2 I *DO* get packets returned from 192.168.1.2
>
> When I ping *ANY* host_name on my internal LAN while VPN'd in, I get
> this...
> FROM HOME NETWORK (VERIZON FiOS)
>
> PING NT1
>
> Pinging NT1.COMPANYNAME.NET [64.99.80.30] with 32 bytes of data:
> Reply from 64.99.80.30: bytes=32 time=77ms TTL=117 Reply from 64.99.80.30:
> bytes=32 time=75ms TTL=117 Reply from 64.99.80.30: bytes=32 time=75ms
> TTL=117 Reply from 64.99.80.30: bytes=32 time=75ms TTL=117
>
> Ping statistics for 64.99.80.30:
>     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate
> round trip times in milli-seconds:
>     Minimum = 75ms, Maximum = 77ms, Average = 75ms
>
> [Should return packets from 192.168.1.2]
>
>
> PING EXCHANGE
>
> Pinging exchange.COMPANYNAME.NET [64.99.80.30] with 32 bytes of data:
> Reply from 64.99.80.30: bytes=32 time=76ms TTL=117 Reply from 64.99.80.30:
> bytes=32 time=76ms TTL=117 Reply from 64.99.80.30: bytes=32 time=77ms
> TTL=117 Reply from 64.99.80.30: bytes=32 time=76ms TTL=117
>
> Ping statistics for 64.99.80.30:
>     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate
> round trip times in milli-seconds:
>     Minimum = 76ms, Maximum = 77ms, Average = 76ms
>
> [Should return packets from 192.168.1.5]
>
>
> I have captured a ping with Network Monitor 3.3, what should I look
> for, I do not see the 64.99.80.30 IP addr any where in the capture.
> Prolly not safe to post the capture on this list, should I email it to
> you privately Jim?
>
> Again, this only happens on a laptop that is part of my domain. Any
> computer that is not part of my domain does not have this issue.
>
> I have not tested my laptop in another location yet, only from my home
> FiOS config.
>
> -Tom Rogers
>
>
>
>
>
> > -----Original Message-----
> > From: isalist-bounce@xxxxxxxxxxxxx
> [mailto:isalist-bounce@xxxxxxxxxxxxx]
> > On Behalf Of Jim Harrison
> > Sent: Tuesday, May 04, 2010 5:33 PM
> > To: isalist@xxxxxxxxxxxxx
> > Subject: [isalist] Re: Strange Issue while using VPN
> >
> > http://www.ISAserver.org
> > -------------------------------------------------------
> >
> > If Tom agrees, I plan all manner of testing; all to be done under
> > the watchful eye of Network Monitor.
> >
> > -----Original Message-----
> > From: isalist-bounce@xxxxxxxxxxxxx
> [mailto:isalist-bounce@xxxxxxxxxxxxx]
> > On
> > Behalf Of Steven Comeau
> > Sent: Tuesday, May 04, 2010 13:32
> > To: isalist@xxxxxxxxxxxxx
> > Subject: [isalist] Re: Strange Issue while using VPN
> >
> > http://www.ISAserver.org
> > -------------------------------------------------------
> >
> > Have you tried a tracert to the IP address?
> >
> > Steve Comeau
> > Associate Director of IT  Rutgers Athletics
> > 83 Rockafeller Road
> > Piscataway, NJ  08854
> > 732-445-7802
> > 732-445-4623 (fax)
> > www.scarletknights.com
> >
> >
> > -----Original Message-----
> > From: isalist-bounce@xxxxxxxxxxxxx
> [mailto:isalist-bounce@xxxxxxxxxxxxx]
> > On
> > Behalf Of Jim Harrison
> > Sent: Tuesday, May 04, 2010 3:56 PM
> > To: isalist@xxxxxxxxxxxxx
> > Subject: [isalist] Re: Strange Issue while using VPN
> >
> > http://www.ISAserver.org
> > -------------------------------------------------------
> >
> > The first statement makes no sense at all..?
> > "ping 192.168.1.2 " should return packets from 192.168.1.2; not " an
> IP
> > addr
> > that belongs to TuCows domain ".
> >
> > This happens no matter where the VPN client is located?
> > Wanna do some deeper testing offline and report back with our
> findings?
> >
> >
> > -----Original Message-----
> > From: isalist-bounce@xxxxxxxxxxxxx
> [mailto:isalist-bounce@xxxxxxxxxxxxx]
> > On
> > Behalf Of Tom Rogers
> > Sent: Tuesday, May 04, 2010 07:58
> > To: isalist@xxxxxxxxxxxxx
> > Subject: [isalist] Re: Strange Issue while using VPN
> >
> > http://www.ISAserver.org
> > -------------------------------------------------------
> >
> > When I do a "ping 192.168.1.2" for my primary DC/DNS server I see
> returned
> > not 192.168.1.2 but an IP addr that belongs to TuCows domain.
> >
> > When I do a "ping NT1" (server name - which should be 192.168.1.2)
> > for
> my
> > primary DC/DNS server I see returned not 192.168.1.2 but an IP addr
> that
> > belongs to TuCows domain.
> >
> > Here is the IPCONFIG/ALL from the affected laptop when connected to
> VPN...
> >
> > Windows IP Configuration
> >         Host Name . . . . . . . . . . . . : SPWS119
> >         Primary Dns Suffix  . . . . . . . : COMPANYNAME.NET
> >         Node Type . . . . . . . . . . . . : Hybrid
> >         IP Routing Enabled. . . . . . . . : No
> >         WINS Proxy Enabled. . . . . . . . : No
> >         DNS Suffix Search List. . . . . . : COMPANYNAME.NET
> >                                             home Ethernet adapter LAN:
> >         Media State . . . . . . . . . . . : Media disconnected
> >         Description . . . . . . . . . . . : Broadcom NetXtreme 57xx
> > Gigabit Controller
> >         Physical Address. . . . . . . . . : 00-1D-09-AF-XX-XX
> >
> > Ethernet adapter WLAN:
> >         Connection-specific DNS Suffix  . : home
> >         Description . . . . . . . . . . . : Dell Wireless 1390 WLAN
> > Mini-Card
> >         Physical Address. . . . . . . . . : 00-1B-FC-D1-XX-XX
> >         Dhcp Enabled. . . . . . . . . . . : Yes
> >         Autoconfiguration Enabled . . . . : Yes
> >         IP Address. . . . . . . . . . . . : 192.168.7.102
> >         Subnet Mask . . . . . . . . . . . : 255.255.255.0
> >         Default Gateway . . . . . . . . . : 192.168.7.1
> >         DHCP Server . . . . . . . . . . . : 192.168.7.1
> >         DNS Servers . . . . . . . . . . . : 192.168.7.1
> >                           [Verizon FiOS]---> 68.237.161.12
> >         Lease Obtained. . . . . . . . . . : Tuesday, April 27, 2010
> > 7:40:06 PM
> >         Lease Expires . . . . . . . . . . : Wednesday, April 28,
> > 2010
> > 7:40:06 PM
> >
> > Ethernet adapter VirtualBox Host-Only Network:
> >         Connection-specific DNS Suffix  . :
> >         Description . . . . . . . . . . . : VirtualBox Host-Only
> Ethernet
> > Adapter
> >         Physical Address. . . . . . . . . : 08-00-27-00-XX-XX
> >         Dhcp Enabled. . . . . . . . . . . : No
> >         IP Address. . . . . . . . . . . . : 192.168.56.1
> >         Subnet Mask . . . . . . . . . . . : 255.255.255.0
> >         Default Gateway . . . . . . . . . :
> >
> > PPP adapter COMPANYNAME LAN (BROADBAND):
> >         Connection-specific DNS Suffix  . :
> >         Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
> >         Physical Address. . . . . . . . . : 00-53-45-00-00-00
> >         Dhcp Enabled. . . . . . . . . . . : No
> >         IP Address. . . . . . . . . . . . : 192.168.1.42
> >         Subnet Mask . . . . . . . . . . . : 255.255.255.255
> >         Default Gateway . . . . . . . . . : 192.168.1.42
> >         DNS Servers . . . . . . . . . . . : 192.168.1.2
> >                                             192.168.1.7
> >         Primary WINS Server . . . . . . . : 192.168.1.7
> >         Secondary WINS Server . . . . . . : 192.168.1.2
> >
> > Notice DHCP Enabled is NO for the PPP adapter - this is because I
> manually
> > set the DNS IP addr to my internal LAN DNS Servers.
> >
> > -Tom Rogers
> >
> >
> >
> > > -----Original Message-----
> > > From: isalist-bounce@xxxxxxxxxxxxx
> > [mailto:isalist-bounce@xxxxxxxxxxxxx]
> > > On Behalf Of Jim Harrison
> > > Sent: Monday, May 03, 2010 3:36 PM
> > > To: isalist@xxxxxxxxxxxxx
> > > Subject: [isalist] Re: Strange Issue while using VPN
> > >
> > > http://www.ISAserver.org
> > > -------------------------------------------------------
> > >
> > > Tom,
> > >
> > > One statement you made is a bit confusing; " ping my server by
> netbios
> > > name or the correct IP address ".  If you ping by IP address, your
> > host
> > > uses an IP address apparently owned by TuCows?
> > > I don't think you meant to say "by IP address" there...?
> > >
> > > Resolution for unqualified names is wholly dependent on the:
> > > 1. domain suffixes used by the host 2. name resolution servers
> > > available to the host By default, a
> Windows
> > > host will use the nearest name services
> > available to
> > > it; as defined by subnet masking.
> > > If those servers are located within the local physical subnet, it
> > won't
> > > use the DNS servers available across the VPN tunnel.
> > >
> > > When you're in this state, the ipconfig/all output from the
> > > affected laptop would be useful.
> > >
> > >
> > > -----Original Message-----
> > > From: isalist-bounce@xxxxxxxxxxxxx
> > [mailto:isalist-bounce@xxxxxxxxxxxxx]
> > > On Behalf Of Tom Rogers
> > > Sent: Monday, May 03, 2010 12:13 PM
> > > To: isalist@xxxxxxxxxxxxx
> > > Subject: [isalist] Strange Issue while using VPN
> > >
> > > http://www.ISAserver.org
> > > -------------------------------------------------------
> > >
> > > I use a company laptop when on the road to VPN in via ISA 2006. I
> can
> > make
> > > the VPN connection fine, but when I try to RDP to my servers, I
> > > have
> > to
> > > use IP address. I cannot use the NetBIOS names. Now from my home
> > > PC,
> I
> > can
> > > with no problems.
> > >
> > > During testing as to why, when I try to ping my server by netbios
> name
> > or
> > > the correct IP address, I always get a result of an IP address
> > > that belongs to Tucows.com showing for every single host I try to
> > > ping on
> > my
> > > internal network.
> > >
> > > Then I MANUALLY put the internal LAN DNS server IP addresses on
> > > the
> > TCP/IP
> > > settings of my Wireless NIC and try it again, and everything is
> fine!
> > >
> > > When I had the Wireless NIC TCP/IP DNS settings set to DHCP, I get
> the
> > > problem. The IP Addr for my laptop is set to DHCP on the Wireless
> NIC
> > and
> > > never needs to change.
> > >
> > > When I do IPCONFIG /ALL while IP and DNS settings on the Wireless
> NIC
> > are
> > > set to DHCP, show my DNS server IPs are correctly set to my
> > > internal
> > LAN
> > > DNS Server IPs, and I have a proper internal LAN IP address for my
> > laptop.
> > > But I continually get the error issue unless I manually change my
> > Wireless
> > > NIC DNS IP settings to the internal LAN DNS Server IPs.
> > >
> > > Anyone know why this is happening? It is a consistent behaviour
> > > for
> > all
> > > our laptops that are joined to our domain, but not an issue for
> > computers
> > > NOT joined to the domain.
> > >
> > > TIA,
> > >
> > > -Tom Rogers
> > >
> > >
> > >
> > >
> > > ------------------------------------------------------
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