RE: ISA 2004 on VMWare ESX
- From: "Andrew English" <andrew@xxxxxxxxxxxxxxxxxxxxxx>
- To: "[ISAserver.org Discussion List]" <isalist@xxxxxxxxxxxxx>
- Date: Wed, 22 Jun 2005 08:31:39 -0400
Jim,
a) you don't live in India therefore you don't speak for the support
team. Yes I know that MS has moved all support to India because of cheap
labor, it's just too bad they never bothered to educate the engineers
over there on how to listen customers, and speak how to proper ENGLISH.
b) why don't you take some time and head over to www.dslreports.com and
click on their Microsoft Help forum and ask how many people who have
used VMware or Virtual PC have actually received Support from Microsoft.
I think you'd be surprised to find out just how many people have gotten
support; plus you maybe laughed at. I have had this debate with people
there many times, each time the crowd who has received support from MS
has come back to haunt me.
c) a colleague of mine who use to work on the support line in
Mississauga, ON, Canada a year or so ago had countless run ins with
people using VMware. Their policy was to support them as long as
determined that the issue is not a VM/Virtual PC issue.
So you see Jim, you being just one person in one part of Microsoft can
not speak for the entire company which you have no control over.
Microsoft Canada, India, etc are handled a lot differently than the
Microsoft USA. The only one who has any really control is Steve and
Bill, so since your name is either or I suggest that you sit down and
drink some coco cola. :)
Andrew
-----Original Message-----
From: Jim Harrison [mailto:Jim@xxxxxxxxxxxx]
Sent: Tuesday, June 21, 2005 9:28 PM
To: [ISAserver.org Discussion List]
Subject: [isalist] RE: ISA 2004 on VMWare ESX
http://www.ISAserver.org
Gove me a PSS engineer name or cease your prattling.
It seems I may need to educate our support engineers - the official
product team stance is "not supported".
Yes, I speak for the team.
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