[icon-discuss] Re: dissatisfied
- From: Guido Corona <guidoc@xxxxxxxxxx>
- To: icon-discuss@xxxxxxxxxxxxx
- Date: Fri, 1 Feb 2008 20:07:11 -0600
A good reflash always works as much as a generous dose of Drano down a
clogged pipe! G.
Guido Dante Corona
IBM Research,
Human Ability & Accessibility Center, (HA&AC)
Austin Tx.
Phone: 512. 838. 9735.
Email: guidoc@xxxxxxxxxxx
Web: http://www.ibm.com/able
". . . Maybe it was only those who were most certain they were right who
were guaranteed to be wrong. And that maybe, just maybe, those who
questioned the most were in the end those who came closest to being wise."
[David Poyer, The Command]
"PAMELA RADER" <PRADER@xxxxxxx>
Sent by: icon-discuss-bounce@xxxxxxxxxxxxx
02/01/2008 07:05 AM
Please respond to
icon-discuss@xxxxxxxxxxxxx
To
<icon-discuss@xxxxxxxxxxxxx>
cc
Subject
[icon-discuss] Re: dissatisfied
Hi Denise:
That's great. If you have anymore problems, please let us know.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> dravant@xxxxxxxxxxxxx 02/01/08 08:03AM >>>
pamela,
i received some corrected instructions on how to reflash, not reset as i
was
initially told when i first had the problem. i've done the reflash and it
appears to be working as i am not getting the error 104 connection reset
by
peer when i download e-mail messages. i have not tried to send one from
the
bp yet. as for the hotel, now that i've been told about the port
assignment,
perhaps when i travel again, knowing this might help matters.
i will try the work around for the nbc nightly news. thanks to all of you
who pitched in with good support for solving some of the problems i was
having.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of PAMELA RADER
Sent: Thursday, January 31, 2008 2:35 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: dissatisfied
Denise:
As far as the wireless in the hotel, sometimes, the hotels have blocked
ports that the Braille Plus uses. I think the number is 865, but someone
will correct me if I'm wrong. So, there's that. Someone else has sent a
post about the NBC nightly news, so please give that a try.
Now, the reason why we're all here: I know you said you tried resetting,
but a reflash is different. Did you do that? A reflash is when you hold
down the star key along with the Reset button in the battery compartment.
After 5 seconds, let up on the Reset button and continue to hold down the
*
until the unit vibrates.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> dravant@xxxxxxxxxxxxx 01/31/08 03:11PM >>>
Hello, when the update came out, i followed the steps for updating the
software for the unit. the unit was plugged in. when i would download my
e-mail after that, after it downloaded several messages, the icon would
say
error 104 connection reset by peer. i've also tried sending a message to
myself which just sat in my outbox for several weeks. when i first got the
problem with my e-mail, i followed the process for sending in a report to
levelstar. i was then contacted by aph and i called. i was told that there
was probably a problem with my provider timing out. i went back and
checked
all of my information and made sure everything was set properly. it was. i
performed a reset, and till this day, i still have the problem.
i reported not being able to make a wireless connection in a hotel in rock
island illinois, even though the hotel said it was free. i was told that
somehow whatever the hotel was telling me was misinformation. as for the
sync problem i knew nothing of it until the brailleplus left me with less
contact and calender information than what i started with. i've never been
able to play the nbc nightly news podcast since i've had the unit. i've
asked why, but no answer, and it doesn't appear to have been addressed in
the last upgrade. there are problems with every new device. but e-mail
contact and calendar information should be expected to perform properly.
and
if its not, it should not always be on the user or the hotel - rather it
may
lie with the device until and unless a bug somewhere is fixed. i will look
at and try some of the steps quito suggested. i can't speak for the icon
because i don't have one. i own the brailleplus. i didn't have any problem
with the bookport but that doesn't translate for the brailleplus because
it
is a more complex unit.
MICHAEL MCCARTY <mmccarty@xxxxxxx> wrote: Did you write up a bug report
at
the time of the error? When it first showed itself?
Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007
>>> dravant@xxxxxxxxxxxxx 01/30/08 05:46PM >>>
yes, i did a reset. i checked my e-mail settings and also checked the
numbers under the bottom of my modem to make sure i had copied them right.
i
shut it off along with the computer for several minutes and turned
everything back on again.
also, i never never saw the e-mail error until i updated to the software
in
november i believe it was.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of PAMELA RADER
Sent: Wednesday, January 30, 2008 3:00 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] dissatisfied
Hello:
I'm sorry your experiences haven't been as satisfactory as others have
been.
I do know people who use our device for their email, exclusively, so it is
possible to do so. Obviously, because this device is so new, there are
still
buggs that have to be worked out. Therefore, a Reset is sometimes in
order--even though other devices may be working fine with a particular
router or email system. It has been my experience as a technical support
person that sometimes a Reset will fix things. Anytime that we suggest
this,
we are not at all pointing fingers or trying to place blame, but merely
trying to find a solution, till something better comes along. So, did a
Reset help? Of course, it's your choice whether to do one or not.
Also, have you filed a problem report? If not, that might be something to
consider, as it may give developers something to go on. If you have filed
a
report and recommended a Reset of either the device or router, then I'm
sorry we haven't been able to help you further.
Unfortunately, the sync. program still has many problems.
However, I thought I would try!
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> dravant@xxxxxxxxxxxxx 01/30/08 02:44PM >>>
here is my concern, when i report a bug, i am told for example it's my
e-mail client. it's plainly not because i have other wireless p.d.a.
devices
that deal with receipt of e-mails just fine. or if its sync, and a portion
of my calendar and contacts disappear when syncing then i am told to reset
the unit. i am a professional, and haven't yet felt like i could rely on
this adaptive software.
right now its a fun device with potential.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of MICHAEL MCCARTY
Sent: Wednesday, January 30, 2008 10:58 AM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: Way to Go
Bugs are being fixed, with each release of the software, things have, and
will continue to improve. I can't think of a time a customer has ever been
blamed for speaking out about a bug, that's what the three or four email
lists are for. The folks who are working on this product are asking, and
listening to your suggestions and bug reports. We have some priorities
that
may differ from what most folks want, I'd love to see a few myself, but I
understand that students come first, and their needs are primary, that's
the
mission of APH, so that is the natural way of things.
Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007
>>> dravant@xxxxxxxxxxxxx 01/30/08 11:35AM >>>
all i want right now is for the bugs to be fixed. and for customers not to
be blamed when we report a feature that is not working as it should such
as
the sync program.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of MICHAEL MCCARTY
Sent: Wednesday, January 30, 2008 10:23 AM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: Way to Go
Cory
Thank you for saying good things about Levelstar and APH. So many times we
get into asking why don't we have this, and why don't we have that, it can
really sound like we're being difficult. You are right, the Icon/Braille+
is
ahead of the times when you consider all the features it packs in one
small
unit. Yes, there is a player that can already read the NLS Talking Books,
but it doesn't do the rest of the things a Braille+/iCon can do.
Yes, there are notetakers but none of them have a 30 gig hard drive and
are
this size, and yes, there are PDAs for the sighted that we can't use and
this unit brings all that functionality to us and it is accessible.
Not only is this a great unit for the technology, but remember this, it
also
gives blind and visually impaired people the opportunity to have
employment
and to create something for other blind and visually impaired people to
use
and that may bring them a chance at employment. For those who say the unit
is not progressing fast enough, I say, what more do you want from this
little box?
For the record, I manage the Fred's Head Database and do not work directly
on the Braille+ for APH. I am a user of the product and I love it.
Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007
>>> cnoc78@xxxxxxxxx 01/30/08 09:39AM >>>
Hi all,
I just wanted to take a moment and give Level Star and APH a huge round of
applause for there tireless work on the Icon and Braille Plus. The new
Audible and NLS support you demoed last night looked totally awesome and I
can not wait to try it out. These new features you continue to include
make
the Icon and Braille Plus years ahead of the competition.
Keep up the hard work,
Cory
Other related posts:
