[icon-discuss] Re: dissatisfied
- From: Guido Corona <guidoc@xxxxxxxxxx>
- To: icon-discuss@xxxxxxxxxxxxx
- Date: Thu, 31 Jan 2008 12:43:17 -0600
Hi Denise, the upgrade is a wonderful process, and it is certainly
kinder/gentler than a full reflash of the unit, which is more akin to a
software shotgun blast. Nevertheless, when things get out of kilter, a
complete reflash may be in order. I suggest the following:
Plug the unit into the AC.
Perform a backup using the backup utility on the ICON.
Erase all current content on the SD card.
Copy all installation files for 1.06.21 in the root directory of the SD
card.
Place the SD card back in the unit.
Close all programs.
Turn the device off.
Open the battery compartment.
Get a Braille stylus.
Press and hold the star (*) key.
Insert the tip of the stylus in the little hole on the left side of the
battery compartment (assuming the bottom of the unit is towards you).
Press gently until the underlying reset switch is depressed, and hold for
2 or three seconds.
Release the reset button.
Release the star key.
You should now hear 2 rapid vibrations and the unit will start the reflash
process. I believe you may hear a couple more buzzes before the unit is
fully rebooted.
Once the unit is fully rebooted and ready for use, it is important that
you press downarrow a couple of times. This needs to be done only after a
complete reboot to avoid a possible and very obscure lockup situation.
You may need to recreate part of your environment, including some email
accounts. I suggest you try not to restore your backup if at all
possible. . . just in case restoring the backup ends up perpetrating the
original problem.
Regards,
G.
Guido Dante Corona
IBM Research,
Human Ability & Accessibility Center, (HA&AC)
Austin Tx.
Phone: 512. 838. 9735.
Email: guidoc@xxxxxxxxxxx
Web: http://www.ibm.com/able
". . . Maybe it was only those who were most certain they were right who
were guaranteed to be wrong. And that maybe, just maybe, those who
questioned the most were in the end those who came closest to being wise."
[David Poyer, The Command]
denise avant <dravant@xxxxxxxxxxxxx>
Sent by: icon-discuss-bounce@xxxxxxxxxxxxx
01/31/2008 09:41 AM
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[icon-discuss] Re: dissatisfied
hello,
i got my unit in the middle of september 07. i did the upgrade at the end
of october or november of 07.
PAMELA RADER <PRADER@xxxxxxx> wrote:
Have you tried reflashing? If not, I think I would backup, then reflash.
Since your unit is older, you'll need to run the update again, after
reflashing.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> dravant@xxxxxxxxxxxxx 01/30/08 05:46PM >>>
yes, i did a reset. i checked my e-mail settings and also checked the
numbers under the bottom of my modem to make sure i had copied them right.
i
shut it off along with the computer for several minutes and turned
everything back on again.
also, i never never saw the e-mail error until i updated to the software
in
november i believe it was.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of PAMELA RADER
Sent: Wednesday, January 30, 2008 3:00 PM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] dissatisfied
Hello:
I'm sorry your experiences haven't been as satisfactory as others have
been.
I do know people who use our device for their email, exclusively, so it is
possible to do so. Obviously, because this device is so new, there are
still buggs that have to be worked out. Therefore, a Reset is sometimes in
order--even though other devices may be working fine with a particular
router or email system. It has been my experience as a technical support
person that sometimes a Reset will fix things. Anytime that we suggest
this, we are not at all pointing fingers or trying to place blame, but
merely trying to find a solution, till something better comes along. So,
did a Reset help? Of course, it's your choice whether to do one or not.
Also, have you filed a problem report? If not, that might be something to
consider, as it may give developers something to go on. If you have filed
a
report and recommended a Reset of either the device or router, then I'm
sorry we haven't been able to help you further.
Unfortunately, the sync. program still has many problems.
However, I thought I would try!
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> dravant@xxxxxxxxxxxxx 01/30/08 02:44PM >>>
here is my concern, when i report a bug, i am told for example it's my
e-mail client. it's plainly not because i have other wireless p.d.a.
devices
that deal with receipt of e-mails just fine. or if its sync, and a portion
of my calendar and contacts disappear when syncing then i am told to reset
the unit. i am a professional, and haven't yet felt like i could rely on
this adaptive software.
right now its a fun device with potential.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of MICHAEL MCCARTY
Sent: Wednesday, January 30, 2008 10:58 AM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: Way to Go
Bugs are being fixed, with each release of the software, things have, and
will continue to improve. I can't think of a time a customer has ever been
blamed for speaking out about a bug, that's what the three or four email
lists are for. The folks who are working on this product are asking, and
listening to your suggestions and bug reports. We have some priorities
that
may differ from what most folks want, I'd love to see a few myself, but I
understand that students come first, and their needs are primary, that's
the
mission of APH, so that is the natural way of things.
Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007
>>> dravant@xxxxxxxxxxxxx 01/30/08 11:35AM >>>
all i want right now is for the bugs to be fixed. and for customers not to
be blamed when we report a feature that is not working as it should such
as
the sync program.
-----Original Message-----
From: icon-discuss-bounce@xxxxxxxxxxxxx
[mailto:icon-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of MICHAEL MCCARTY
Sent: Wednesday, January 30, 2008 10:23 AM
To: icon-discuss@xxxxxxxxxxxxx
Subject: [icon-discuss] Re: Way to Go
Cory
Thank you for saying good things about Levelstar and APH. So many times we
get into asking why don't we have this, and why don't we have that, it can
really sound like we're being difficult. You are right, the Icon/Braille+
is ahead of the times when you consider all the features it packs in one
small unit. Yes, there is a player that can already read the NLS Talking
Books, but it doesn't do the rest of the things a Braille+/iCon can do.
Yes, there are notetakers but none of them have a 30 gig hard drive and
are
this size, and yes, there are PDAs for the sighted that we can't use and
this unit brings all that functionality to us and it is accessible.
Not only is this a great unit for the technology, but remember this, it
also
gives blind and visually impaired people the opportunity to have
employment
and to create something for other blind and visually impaired people to
use
and that may bring them a chance at employment. For those who say the unit
is not progressing fast enough, I say, what more do you want from this
little box?
For the record, I manage the Fred's Head Database and do not work directly
on the Braille+ for APH. I am a user of the product and I love it.
Michael McCarty
Fred's Head Database Coordinator
American Printing House for the Blind
Phone: 502 899-2396
Fax: 502 899-2363
www.aph.org
www.FredsHeadCompanion.blogspot.com
BlindBargains.com best blog of 2007
>>> cnoc78@xxxxxxxxx 01/30/08 09:39AM >>>
Hi all,
I just wanted to take a moment and give Level Star and APH a huge round of
applause for there tireless work on the Icon and Braille Plus. The new
Audible and NLS support you demoed last night looked totally awesome and I
can not wait to try it out. These new features you continue to include
make
the Icon and Braille Plus years ahead of the competition.
Keep up the hard work,
Cory
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