I can help you with your planner problem. Right now, you cannot delete all future occurrences of an appointment as this option is not currently functional. however, when you are deleting a repeating appointment and the unit asks what you would like to delete, if you arrow past the All Future Occurrences option, there is a Delete All occurrences option, it is number 3. This one does work.
Jenny----- Original Message ----- From: "Kenneth Rodgers" <asap.massage@xxxxxxxxx>
To: <icon-discuss@xxxxxxxxxxxxx> Cc: <support@xxxxxxxxxxxxx> Sent: Monday, October 29, 2007 11:34 AM Subject: [icon-discuss] How Do We Really Know??
I've been so pleased with my new Braile Plus until I started having major problems with it. My question: How do we know that when we send a problem report to Level Star that they actually get it? There is no confirmation, except for the Braile Plus telling you the report was successfully sent. I have sent at least 7 reports of major problems with my unit and have not heard back from Level Star in any form. I've also sent regular emails to support@xxxxxxxxxxxxx outlining my concerns, and still have heard nothing. Is this a common way Level Star handles customer service?? I currently seem not to be able to access my hard drive. I've been on tech calls with APH and they have verified that I cannot open my hard drive. I've sent in reports and have heard nothing. Menwhile, I cannot use my BP as other problems are beginning to happen, like I cannot add an appointment to the Planner at all; cannot delete appointments that have multiple entries, except for one at a time; and lately cannot connect with the server to see if there any updates for my unit. I can, however, use the web, send and receive E-mail and access my flash drive and mini SD card drive. I'm afraid to record at this point. I grow more frustrated by the day… Any words of wisdom from users with experience dealing with support? Thannks much. When this thing works well I absolutely love it!!I think even more than my BN! Ken Rodgers asap.massage@xxxxxxxxx -- No virus found in this incoming message. Checked by AVG Free Edition.Version: 7.5.503 / Virus Database: 269.15.12/1098 - Release Date: 10/29/2007 9:28 AM
