[HEALTH.MIL] TRICARE Beneficiaries Will No Longer Receive Mailed Letters for Benefit Updates

  • From: HEALTH.MIL@xxxxxxxxxxxxx
  • To: <HEALTH.MIL@xxxxxxxxxxxxx>, <TFL@xxxxxxxxxxxxx>
  • Date: Wed, 1 Oct 2014 19:22:42 -0500

TRICARE Beneficiaries Will No Longer Receive Mailed Letters for Benefit Updates 


TRICARE beneficiaries need to watch their email and ensure they have a
milConnect account to receive information about changes to their TRICARE
coverage. The Department of Defense is no longer sending paper letters to notify
beneficiaries about changes to their coverage and eligibility status.
Beneficiaries will now receive emails or post cards directing them to online
resources where they can view their information. 

When you have correspondence from TRICARE, you'll get it one of two ways.  If
you have a valid email address in the Defense Enrollment Eligibility Reporting
System (DEERS), you'll get an email telling you to go milConnect to read your
letter. If you don't have an email address in DEERS, you'll get a post card
directing you to milConnect. The emails and post cards won't contain private
information, only a short generic message to inform you of a change to your
coverage or eligibility. Most letters regarding your TRICARE benefit will now be
online at milConnect only. You will need to maintain a DoD Self-Service Logon
(DS Logon) account to continue to receive electronic letters.  milConnect can
also be accessed using your Common Access Card (CAC) or Defense Finance and
Accounting Services (DFAS) pin, if applicable. However, it is recommended that
sponsors and dependents 18 and over obtain a DS logon as it can be used for
access to multiple web sites from milConnect, to regional contractor sites to
TRICARE Online to various Veterans Affairs sites. Click the "Sign Up" button on
milConnect to find out more. 

Beneficiaries who opt to receive email notifications can retrieve their health
care information by logging on to milConnect, going to
<http://www.tricare.mil/> www.tricare.mil to review general benefits
information, or contacting your regional contractor for help. This will get the
information to you quicker, and since milConnect is available anywhere with
internet access, you'll be notified of changes even if you're away from home. 

It's important to go to  <http://milconnect.dmdc.osd.mil/>
http://milconnect.dmdc.osd.mil to sign up or update your email contact
information.  Without a DS Logon, CAC, or DFAS pin you won't be able to view
this information. Once you sign-up, you will receive up-to-date benefit
information such as primary care manager changes, new and replacement enrollment
cards, eligibility and enrollment changes due to age  or changes in member
status,  voluntary or involuntary disenrollment actions, and more.  You can
click on the "MyProfile" menu item to update your personal email preference.
Please allow three days for revised settings to take effect.

Last Updated 10/1/2014 

SOURCE:  TRICARE News Release at


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