> Without having re-read what Niels wrote, I understood it as Adrien just > wrote. I.e. > > New -> Assigned -> Accepted -> ... > > Makes sense. Right now, we have assigned == accepted, then we would have > assigned != accepted. > > But I am not saying we need the newer workflow, I am just saying it is > indeed a little different/more clear, but of course it introduces one more > step. I would be fine with keeping what we have. IMHO, getting rid of the > "nobody" account is just pretending we are more professional/company-like > than we can actually be. Having your ticket assigned to "nobody" may be > disappointing, but so is having it assigned and never fixed anyway. At > least what we have now is more truthfully. > > Best regards, > -Stephan Actually you can have a ticket with an owner other than "nobody" and the "new" status. This is the "assigned" state only without a name. The only interest of a specific "assigned" status is if there s really someone sorting the issues and assigning them. This person may want to query "status=new" instead of "status=new and owner=nobody". I think it adds not so really needed complexity. -- Adrien Destugues / PulkoMandy http://pulkomandy.ath.cx