Hi Hazel and chatters, from what I have read on the guide support there is nothing on the new guide to be Excited about. Over three Months I have been sent three update disks none of which would install or rather they did install but wen connecting to SW I was continuously told that I had no connection, or rather even with the connection with there computer and using the correct information guide 5 just would not work for me. on the last Occasion SW did try to connect me through remote control Three time's and the end Result was that I was left with a PC that I could not use at all for 17 day's. Finally I ended up getting a computer specialist to remove guide 5 and reinstalling Guide 4 hands free so at east I can use my PC again. whilst off the air I had major problems as I needed documents for my work which I could not access. I am sorry to say that I am looking for another package Jaws perhaps as I cannot be doing with all of the problems that I have Experienced with guide over the past few Months. from Dave.