I will document everything I saw and did for full context I have a laptop user whose complain to me was 1. When I am offline, I get an error about not being able to copy and paste files. My Desktop icons rearrange when I restart the machine after a sync, and when I copy attachments from email, while offline, and save to the desktop, they do not show up. Also, when I delete items from my redirected folders, they don't show in the Recycle Bin. With that said, I went to visit the machine. Just like any support call, when I first got up there, only two of the problems could be recreated... the Deleted items folder deal, and the attachment copying ordeal 1. While Docked, I restarted and the icons stayed the same. I Un-docked, shut down, and redocked, and the icons still stayed in their respective place During this trial, I also was able to copy the attachment from email and save it to the desktop. However, when I clicked to delete that file from the desktop, it gave me the delete confirmation dialog box. I hit yes, and upon opening the Recycle Bin, I noticed that the file was not there. I created a test text document on the desktop. Copied a folder onto the desktop and onto the My Docs folder. 2. Upon redocking, and before a synchronize, I don't see any of the changes I just made while undocked and offline. As it begins to synchronize upon logging in, a lot of the desktop icons DISAPPEAR. I performed a manual sync and WALLAH, The icons returned, and I see the changes I made offline, BUT, the Icons have all now been re-arranged in an Auto-Arrange format. Auto arrange was NOT selected as a desktop setting. I went into Explorer, and the Tools menu, and the Synchronize menu. Upon entering the Synchronize dialog box, I clicked on Setup. Clicking on setup gave me an application error as follows: Wmiprvse.exe - Application error The instruction at "0x7c91103c" referenced memory at "0x00000000." The memory could not be written. I clicked cancel, and then clicked setup again, and I was able to open the setup options dialog box. Any ideas as to why this was acting so strange.