Rich, This is the sort of thing you should call us about for tech support. The quick answer is that you must hear a tone when you press and release the Reset and then keep holding the 3 keys down until you hear the chime. The message you are getting indicates that you have not completely reset. Call if you still have trouble. Mike At 09:47 PM 7/17/2004, you wrote: >Can someone help me out. I have followed what I understand to be the >instructions to install the V3 upgrade and continually run into the same >obstacle no matter how I approach the installation. >1. I have replaced all maps, poi's, and doc's with those from the new CD's. >2. I have copied the v3.exe file to the root of the cf drive. >3. I have done a reset with "fds" and waited until the BN announced "main >menu". Contrary to the instructions in the v3 readme, there was only one >set of chimes, not two. >4. I then pressed "u" for utilities. >5. I then pressed "a" and it said "run program from what drive?" >6. I pressed "c" for compact flash. It then responded with "directory name? >Press enter for /." >7. I pressed "enter". It responded with "program name? Press enter for >braillenotetimed.exe". >8. I pressed "enter" and it responded with "command line?" >9. Again, I pressed "enter" It responded with "Welcome to . . . Press enter >to start installation or esc to cancel. >10. I pressed "enter" and it almost immediately responds with "gpstalk.dll >The process cannot access the file because it is being used by another >process. Could not not install gpstalk.dll The process cannot access the >file because it is being used by another process. To exit press enter." > >Where do I go from here? How do I get past this message or what am I doing >wrong? >Rich Irwin >rich.irwin@xxxxxxxxxxx Michael G. May CEO Sendero Group Developers and distributors of BrailleNote GPS Now distributing BrailleNote, VoiceNote, Miniguide, The Tissot Silen-T tactile watch and the ID Mate, bar code reader MikeMay@xxxxxxxxxxxxxxxx http://www.SenderoGroup.com (530) 757-6800, Fax (530) 757-6830, Mobile (530) 304-0007 Sendero Group, LLC 1118 Maple Lane, Davis, CA 95616-1723, USA Latitude, 38 33 9.239 North Longitude, 121 45 40.145 West