[ggcsquicksig] Fwd: Bank of America ... One More Time - here is what they say happened
- From: Walter Olson <wolson@xxxxxxxxx>
- To: ggcsquicksig@xxxxxxxxxxxxx
- Date: Wed, 20 Feb 2013 12:49:35 -0800
Finally got to someone (redirected from on-line chat) who knew what
happened. BoA says the server with the balances was (still) down.
So, two questions remain for me:
1. why does their system design allow sending out known bad data when a
server is down?
2. why don't their customer support staff (even at the second level) not
know what happened? BTW, no one offered to let me know when the issue
is resolved.
If you want to examine the .qfx file that is sent to Quicken,
1. find the file in your download directory
2. Open with WordPad, or similar. The file is relatively easy to read.
*Walter Olson, PMP^® , ITIL^® Expert*
Leadership for IT Service Management Projects
wolson@xxxxxxxxx
p: 415.898.3919
c: 415.246.8111
-------- Original Message --------
Subject: [ggcsquicksig] Bank of America ... One More Time
Date: Wed, 20 Feb 2013 11:36:35 -0800
From: Walter Olson <wolson@xxxxxxxxx>
Reply-To: ggcsquicksig@xxxxxxxxxxxxx
To: ggcsquicksig@xxxxxxxxxxxxx
BoA Credit Card has done it again.
...
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