Thanks Duc! I think that now is working fine. I am testing it doing some
checkpoints from System Manager and I see the files you mentioned. At the first
try, the file .configx had only 4 lines for one CP. So, I added a delay of 60
seconds to the file wait.dat in D:\opt\foxray\login folder and I checkpointed
again the same CP, and this time the file contains much more information.
Regards,
Ignacio
-----Mensaje original-----
De: Duc M Do <duc@xxxxxxxxxx>
Enviado el: martes, 8 de diciembre de 2020 17:04
Para: foxboro@xxxxxxxxxxxxx
CC: foxboro-bounce@xxxxxxxxxxxxx; QUEIROLO, IGNACIO ESTEBAN
<ignacio.queirolo@xxxxxxx>
Asunto: Re: [foxboro] System Auditor missing block
Ignacio,
The source(s) of your problem can be one (or more) of several:
1. Like Philip Pulas mentioned, the Checkpoint Spy on your CP host may not be
running, or running but not functioning properly. If you're running Solaris,
then Checkpoint Spy is started as a daemon. Run 'ps -eaf' to see if it's
running. If you're on Windows, Checkpoint Spy is a service and is started
automatically upon the AW booting up; check the list of services to see if it's
running.
2. A week ago, Matt Gunter had a somewhat similar problem with his Foxray/SA
installation, and it turns out the data transfer between the data collector
(AW) and the SA server failed. You can try manually running an ftp session
between your AW and the SA server to make sure ftp is still functioning
correctly.
3. Check the directories where the collected data are kept on the AW
(/opt/foxray/login/SYSTEMX, HLBLX, and PLBX), these files are aggregated here
before being transferred to the SA server, then deleted. If you see a large
collection of files here, that's a telltale sign that the data transfer is not
happening properly.
4. Likewise, check the directory on the SA server where it keeps the data sent
by the AWs. This should be below your installed SA directory, something like
$FOXRAY\<network>\SYSTEMX, HLBLX, and PLBX. There can be multiple files with
the extension .configx and .ready, but these should not be older than the
interval that slow_import.bat is scheduled to run (ie. if slow_import.bat is
run three times a day at equal intervals, these files normally should not be
older than 8 hours). If there are a collection of files here, then your import
batch file is not functioning properly, or the database updating component,
Update_Foxray.exe, is not working properly.
Hopefully this simple troubleshooting guide helps you.
Duc
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Two months ago, I have added a new block to a DCS with System Auditor
(SA) and the new block does not appear in SA database. Any thoughts?
Thanks in advance.
Ignacio
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