Ignacio,
The source(s) of your problem can be one (or more) of several:
1. Like Philip Pulas mentioned, the Checkpoint Spy on your CP host may
not be running, or running but not functioning properly. If you're
running Solaris, then Checkpoint Spy is started as a daemon. Run 'ps
-eaf' to see if it's running. If you're on Windows, Checkpoint Spy is a
service and is started automatically upon the AW booting up; check the
list of services to see if it's running.
2. A week ago, Matt Gunter had a somewhat similar problem with his
Foxray/SA installation, and it turns out the data transfer between the
data collector (AW) and the SA server failed. You can try manually
running an ftp session between your AW and the SA server to make sure
ftp is still functioning correctly.
3. Check the directories where the collected data are kept on the AW
(/opt/foxray/login/SYSTEMX, HLBLX, and PLBX), these files are aggregated
here before being transferred to the SA server, then deleted. If you see
a large collection of files here, that's a telltale sign that the data
transfer is not happening properly.
4. Likewise, check the directory on the SA server where it keeps the
data sent by the AWs. This should be below your installed SA directory,
something like $FOXRAY\<network>\SYSTEMX, HLBLX, and PLBX. There can be
multiple files with the extension .configx and .ready, but these should
not be older than the interval that slow_import.bat is scheduled to run
(ie. if slow_import.bat is run three times a day at equal intervals,
these files normally should not be older than 8 hours). If there are a
collection of files here, then your import batch file is not functioning
properly, or the database updating component, Update_Foxray.exe, is not
working properly.
Hopefully this simple troubleshooting guide helps you.
Duc
Two months ago, I have added a new block to a DCS with System Auditor
(SA) and the new block does not appear in SA database. Any thoughts?
Thanks in advance.
Ignacio
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