RE: Outlook Hangs When Closing

  • From: "Ck" <johnk@xxxxxxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 19 Aug 2004 16:49:38 +0300

An anti-virus software can be the cause of your problem. Do your clients
have any kind of anti-virus softwares installed ? 


-----Original Message-----
From: Lin Webster [mailto:lwebster@xxxxxxxxxxxxxxx] 
Sent: Thursday, August 19, 2004 3:59 AM
To: [ExchangeList]
Subject: [exchangelist] Outlook Hangs When Closing

We are running Exchange 2000 (SP3) on a Windows 2K server (SP4) with clients
using Outlook 98 (Corporate 8.5.5603.0) on WINNT 4.0 (SP6).  The Exchange
servers and client computers all have the most recent critical security
patches installed.  We've recently been having problems with the client
hanging when trying to close Outlook.  Seems to be more problematic with our
mobile users.  Sometimes will hang indefinitely (over 1-2 hours).
 Oftentimes it is the mapisp32.exe process that is hung.  We can go in and
manually kill the outlook.exe and mapisp32.exe process, but I'd like to find
out what is causing the problem and get it fixed system-wide.

It will be some time yet before we can migrate to Windows XP and most recent
version of Outlook on the client machines.  Any input would be greatly
appreciated as it is becoming more of an issue.

Thank you.

...Lin Webster
IBM Global Services/AT&T Alascom contract
email: lwebster@xxxxxxxxxxxxxxx

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