RE: Outlook Hangs When Closing

  • From: "Shevill, Mark M SITI-ITIBCE22" <Mark.Shevill@xxxxxxxxx>
  • To: "[ExchangeList]" <exchangelist@xxxxxxxxxxxxx>
  • Date: Thu, 19 Aug 2004 09:34:48 +0100

I don't know if this is a possibility, but if a mailbox is opened with
Outlook 2003 then this will cause the outlook 98/2000 to hang the next
time the mailbox is opened under that client. There is a fix for this,
and I also believe that this will be the case if you open up someone
elses calendar remotely from a 2003 client whilst they are using an
older version of Outlook.  

Mark Shevill

IMG Messaging Technical Lead 
Shell Information Technology International Limited 
Rowlandsway, Wythenshawe, Manchester M22 5SB, United Kingdom 

Tel: +44 161 435 8709 Fax: +44 161 933 3502 Other Tel: +44 7932 625510 
Email: Mark.Shevill@xxxxxxxxx 

-----Original Message-----
From: Lin Webster [mailto:lwebster@xxxxxxxxxxxxxxx] 
Sent: 19 August 2004 01:59
To: [ExchangeList]
Subject: [exchangelist] Outlook Hangs When Closing

We are running Exchange 2000 (SP3) on a Windows 2K server (SP4) with
clients using Outlook 98 (Corporate 8.5.5603.0) on WINNT 4.0 (SP6).  The
Exchange servers and client computers all have the most recent critical
security patches installed.  We've recently been having problems with
the client hanging when trying to close Outlook.  Seems to be more
problematic with our mobile users.  Sometimes will hang indefinitely
(over 1-2 hours).
 Oftentimes it is the mapisp32.exe process that is hung.  We can go in
and manually kill the outlook.exe and mapisp32.exe process, but I'd like
to find out what is causing the problem and get it fixed system-wide.

It will be some time yet before we can migrate to Windows XP and most
recent version of Outlook on the client machines.  Any input would be
greatly appreciated as it is becoming more of an issue.

Thank you.

...Lin Webster
IBM Global Services/AT&T Alascom contract
email: lwebster@xxxxxxxxxxxxxxx

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