Hi, Im using exmerge on my exchangewin2k to extract my pst's bur i am encountering a problem and my exmerge process failes. i cannot extract the pst files becauseof the error below. what can i do? [23:28:27] Copying data from mailbox 'Raymond Lee' ('RAYADMIN') on Server 'JLMOULD-SVR2-SG' to file 'C:\EXMERGE\EXMERGE\PST\RAYADMIN.PST'. [23:28:30] Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d) [23:28:30] Errors encountered. Copy process aborted for mailbox 'Raymond Lee' ('RAYADMIN'). [23:28:30] Number of items copied from the source store for all mailboxes processed: 0 [23:28:30] Total number of folders processed in the source store: 0 [23:28:30] 0 mailboxes successfully processed. 1 mailboxes were not successfully processed. 0 non-fatal errors encountered. THANK YOU __________________________________ Do you Yahoo!? Yahoo! Mail Address AutoComplete - You start. We finish. http://promotions.yahoo.com/new_mail