Hi, Robert, As a service to any customer who orders a Native Instruments product from us at Dancing Dots, we will connect via JAWS Tandem or GoToMeeting and help you to complete registration. I don't know if you ordered that product from us but I would be happy to help you get it registered. Contact Mary Pat Reuther of Dancing Dots and she or someone here will help you get it done if we possibly can. Bill McCann Founder and President of Dancing Dots since 1992 www.DancingDots.com Tel: +1 610-783-6692 From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of Robert Hall Sent: Tuesday, March 27, 2012 6:57 PM To: ddots-l@xxxxxxxxxxxxx Subject: [ddots-l] still not out of the woods with activation of Native instruments Hi Rui, I spoke with the tech support of Native Instruments and it seems according to the agent I spoke to my program is some how choosing offline activation but, it is saying online registration. I received a username and password for logging into my account and into the service center but when I hit enter on service center I don't see any log-in tab like the agent said I should see. On the website: it said that offline activation was much harder than online activation and that is no lie, I'm giving up on it for now I have spent days trying to get this plug-in activated. Robert.