[ddots-l] Re: Help needed - please.

  • From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
  • To: <ddots-l@xxxxxxxxxxxxx>
  • Date: Thu, 24 Sep 2009 13:46:13 -0700

Stacey,

Your JAWS registration number will reappear during the install, since it's 
already in your registry.

The CD will come up talking. In fact, I would suggest that you try this first:

Put in the CD without doing any un-install. When it comes up, one of the dialog 
will offer you a choice of: Modify, Repair, or Remove.

Select Repair and let it run. This looks at your system and replaces corrupt or 
missing files. It might just be all you need.

If this does not solve it, then do a complete un-install and then install from 
the CD.

Dave

  ----- Original Message ----- 
  From: Stacy Blackwell 
  To: ddots-l@xxxxxxxxxxxxx 
  Sent: Thursday, September 24, 2009 11:49
  Subject: [ddots-l] Re: Help needed - please.


  Okay, I will try this soon, but I have more questions.  I've never installed 
or uninstalled anything.  I had sighted assistance when registering the 
softwares.  Yeah, I know, but it was easier since they knew what they were 
doing.  But now I have no monitor, so it is up to me.
  Question:  How do I uninstall JAWS?  Will it keep my register number intact 
or do I need to do something?
  Question:  When JAWS is uninstalled, I will stick in the CD of JAWS 9.  Will 
JAWS come on then and talk me through the installation?  And if so, what 
special settings do I definitely need to set correctly?
  Question:  And once JAWS has been successfully re-installed, am I to assume 
the Video Intercept is all back like it is suppose to be?  So then I can go 
check the display settings to fix things so that Caketalking will work?  Okay, 
I will wait to re-install JAWS when I hear back from you guys.
  SLB

   

------------------------------------------------------------------------------
  From: dgcarlson@xxxxxxxxxxxxx
  To: ddots-l@xxxxxxxxxxxxx
  Subject: [ddots-l] Re: Help needed - please.
  Date: Thu, 24 Sep 2009 10:09:55 -0700


  No. Just when you un-install JAWS they ask the question "remove shared 
components"? And he's advising that you do allow the un-install to do it. Then 
re-install JAWS.

  Nothing to do with Sonar, etc.

  Dave

    ----- Original Message ----- 
    From: Stacy Blackwell 
    To: ddots-l@xxxxxxxxxxxxx 
    Sent: Thursday, September 24, 2009 09:35
    Subject: [ddots-l] Re: Help needed - please.


    Oh, boy......it sounds as if I have a major issue.  DJX, when you say 
"shared components, are you referring to re-installing JAWS along with Sonar, 
Dimension Pro, FW 1884, and Caketalking?  Or can I just re-install JAWS?  
Thanks for responding.  SLB   
     

----------------------------------------------------------------------------
    From: megamansuperior@xxxxxxxxxxx
    To: ddots-l@xxxxxxxxxxxxx
    Subject: [ddots-l] Re: Help needed - please.
    Date: Thu, 24 Sep 2009 11:49:27 -0400


    The best way to solve the problem would be to uninstall jaws and shared 
components and do a reinstall. Otherwise, in the display box, when on the 
slider for resolution, try switching to say all, and move the slider, 0 should 
be 640 by 480, the next percent (which verries from system to system/graphics 
card to graphics card) should be 800 by 600, and the third should be 1024 by 
768. If you have jaws set to say all it might read off the actual values for 
you, but like i said, to get the video intercept working, you should just 
uninstall jaws and shared components and do a clean install of it.

    HTH, D!J!X!

     

----------------------------------------------------------------------------
    From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On 
Behalf Of Stacy Blackwell
    Sent: Thursday, September 24, 2009 9:47 AM
    To: ddots-l@xxxxxxxxxxxxx
    Subject: [ddots-l] Help needed - please.


    Where do I begin?Sighted friend offerred to help.  Wireless mouse not 
working, so we plugged up a serial mouse.  Now there is no monitor, a Freedom 
Scientific Video Interceptor dialog keeps appearing, and CT is saying I need to 
change my screen resolution to 1024 X 698 or something like that.  After 
finally finding the resolution box in the Display Settings, it's a % slider and 
was resting at 0%.  I could increase this value but I didn't know what % to 
increase it to.  I found the same Video Interceptor dialog under the JAWS 
Utilities.  I'm afraid I uninstalled this video interceptor, but it sounded 
like it was something I didn't need.  Can anybody help me, in simple terms, 
figure out what to do?  One question is what % is the needed 1024 X 768 (I know 
that's not the exact values).  I know the bit needs to be 32 in the next block 
but I couldn't tell how to view the values.  I've got nothing but time, so if 
anybody could tell me about this video receptor and how to restore the 
resolution, I'd be very appreciative.  Thanks in advance.
    SLB
       


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