The best way to solve the problem would be to uninstall jaws and shared components and do a reinstall. Otherwise, in the display box, when on the slider for resolution, try switching to say all, and move the slider, 0 should be 640 by 480, the next percent (which verries from system to system/graphics card to graphics card) should be 800 by 600, and the third should be 1024 by 768. If you have jaws set to say all it might read off the actual values for you, but like i said, to get the video intercept working, you should just uninstall jaws and shared components and do a clean install of it. HTH, D!J!X! _____ From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of Stacy Blackwell Sent: Thursday, September 24, 2009 9:47 AM To: ddots-l@xxxxxxxxxxxxx Subject: [ddots-l] Help needed - please. Where do I begin?Sighted friend offerred to help. Wireless mouse not working, so we plugged up a serial mouse. Now there is no monitor, a Freedom Scientific Video Interceptor dialog keeps appearing, and CT is saying I need to change my screen resolution to 1024 X 698 or something like that. After finally finding the resolution box in the Display Settings, it's a % slider and was resting at 0%. I could increase this value but I didn't know what % to increase it to. I found the same Video Interceptor dialog under the JAWS Utilities. I'm afraid I uninstalled this video interceptor, but it sounded like it was something I didn't need. Can anybody help me, in simple terms, figure out what to do? One question is what % is the needed 1024 X 768 (I know that's not the exact values). I know the bit needs to be 32 in the next block but I couldn't tell how to view the values. I've got nothing but time, so if anybody could tell me about this video receptor and how to restore the resolution, I'd be very appreciative. Thanks in advance. SLB _____ Microsoft brings you a new way to search the web. Try Bing <http://www.bing.com?form=MFEHPG&publ=WLHMTAG&crea=TEXT_MFEHPG_Core_tagline_ try bing_1x1> T now