2012 Australian Floods and Centrelink Hank Jongen of Centrelink from Facebook http://www.facebook.com/officialhankjongen Special arrangements have been put in place for some customers affected by severe weather and flooding in parts of QLD, NSW and VIC. If you're located in certain affected postcodes and normally report in person, you may be able to do so by phone. You can find out more below: http://www.humanservices.gov.au/customer/information/news-events/customer-service-changes