Second Annual Trainer's Meeting in Conjunction with the IACP Annual Forum
Date: Friday October 22, 2004
Time: 8:30 a.m. to 12.00 Noon
Place: Adams Room Westin Copley Plaza
Cost: $50.00 U.S.
Registration: See Below
Difficult Conversations
Communication and collaboration failures come at a high cost - conflicts
that fester consume energy, sap creativity, and destroy teamwork. In
contrast, when conversations are handled well, teamwork and productivity are
enhanced, morale goes up, and better decisions result. Based on fifteen
years of research done at the Harvard Negotiation Project, and on the New
York Times business bestseller Difficult Conversations, this approach offers
a rich repertoire of skills and concepts that will profoundly enhance your
ability to initiate and maintain productive discussions in the face of
strong feelings and difficult topics. Participants will come away with:
* A step-by-step method for handling difficult conversations with less
anxiety and more success
* A framework for diagnosing what makes certain conversations so
difficult, and how to avoid the common mistakes that even the most
experienced professionals make
* Skills for breaking the cycle of blame, managing strong emotion, and
keeping even the most threatening conversations on a constructive track
* Insights into participants' own tendencies when the conversation
heats up, and how to overcome the fears that lead to a culture of avoidance
Collaborative practitioners face difficult conversations in many contexts,
within a case, with clients or team members or even within a structured
group like their practice or professional organization. As collaborative
trainers, we need to be aware of the groundbreaking work being done within
the field as much of our work in collaboration is about facilitating
difficult conversations.
Our Speaker: Jeffrey Kerr
Jeffrey Kerr, M.S.W., LICSW is the Director of Human Matters, a consulting
and training company that specializes in communication enhancement,
strategic relationship management and executive coaching. He travels
nationally and internationally, assisting corporations to develop the
communication skills that support business success.
Jeffrey has been a leader in the field of family therapy for 15 years. He
served as the Executive Director of the Family Institute of Cambridge, a
nationally renowned training center for family therapy and mental health
systems training, and is now a core faculty member of FIC. He also works as
a consultant for Harvard's Program on Negotiation.
Limited of Registration: 75
To register: e-mail <mailto:mhill@xxxxxxxxxxxxx> mhill@xxxxxxxxxxxxx or fax
(858) 509-9984 attn. Mark Hill. Please include the following information:
Name : ______________________________________________________
Address:_____________________________________________________
E-mail: ______________________________________________________
Telephone:___________________________________________________
Please forward your check payable:
Mark Hill,
12520 High Bluff Drive
Ste. 340
San Diego, CA 92130
Bus: (858) 509-2320
Bus Fax: (858) 509-9984
E-mail: <mailto:mhill@xxxxxxxxxxxxx> mhill@xxxxxxxxxxxxx
or pay at the door.
This is an exciting opportunity to expand your skills as a trainer in
recognizing the important aspects of "difficult" conversations and how they
relate to collaboration.
If you are a trainer we encourage you to attend
For further Information contact:
Mark Hill (858) 509-2320 <mailto:mhill@xxxxxxxxxxxxx>
mhill@xxxxxxxxxxxxx
Brad Hunter (306) 566-4185 brad.hunter@xxxxxxxxxxxxxxxx
Vicki Carpel Miller (602) 953-6690 collaborate119@xxxxxxx
R. Bradley Hunter
Hunter Miller
Barristers and Solicitors
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Telephone: (306) 525-6103
Fax: (306) 565-8806
www.collabcan.com
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