Hi Diane, What has happened here is that although you didn't get the download the Bookshare system thinks you did. What you need to do is go to the "Step 2 upload" page. There you will look for the title of your book and below that you will find two links, upload and release. Click release, then go to the step 2 download page and search for the book again. When you click on the download for that book you will be taken to a "book information page" After downloading the book don't close that page until you're sure the download has worked. If it doesn't work and that page is still open you can hit download again without going through the whole process of releasing and downloading again. Hth, Kellie