Jeanette, Press the star and zero keys together to back out of whatever folder you're in. When you choose the folder you want, press zero and pound together to enter it. Not sure what the volume problem is but you might try resetting the unit by pressing 2 and B together. Lou ----- Original Message ----- From: Jeanette Beal To: bookport@xxxxxxxxxxxxx Sent: Sunday, September 10, 2006 2:24 PM Subject: [bookport] stupid stuck! So two problems: I forget how to toggle between folders (I'm stuck in a folder and I can't get out of it to the main folder menu with my various folders in it) and my bookport is very very quiet, and I do know how to raise the volume and that's not working. Advice? - Jeanette