Hello, I am by no means an expert, but try launching the software and then connecting. That did solve my problem, but I only had to do it one time, after that, it started on auto every time I connected. Otto -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Ed Thurston Sent: Friday, May 13, 2005 7:10 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: e: Re: odd error message popping up! Hello Sarah! When I insert the cable into the port, I heard a click and then a couple of tones from the computer speakers. But when I select files with the windows explorer and try to send them to the bookport, I hear a sound like a rassberry. The bookport transfer utility tries to down load all selected files but each one say that there is a ISO error and that the file cannot be sent. It gives me an ok and after clicking on that, it goes on to the next file. Night before last I downloaded a bunch of folders easily and quickly. The bizarre thing last night was that I could not discontinue the program. I occasionally got a close option in the dialogue box telling of the ISO error, and of course when clicking on it, just closes the dialogue as it did when I click on the OK after it gives its message about the error. But it would not let me shut down the program. So I had to wade through many, many files until it had gone through the lot! Well, I guess I could have gone through the computer shut down sequence, but even I would have gotten the error message that there was a running program and have to control e or something. I did not know that I was not connected to the Bookport and was afraid that I could damage the flash card or the unit itself! Very interesting evening. When I disconnect the cable from the bookport, it also gives me a two tone chime. I have inspected the cable connection and it is quite tight. I considered reversing the two usb connections but they are on the back of the computer stuffed under a table. Also the two ports are nearly touch and are surrounded on three sides by other cabling! It was a real pill getting it inserted in the first place and feel that it is just as tight now as it was then. I am open to any suggestion you have to offer? I believe that I saw someone from APH talking to another list member about a problem she was having, and should I ask her for another cable? Well, at least I can now have some time to work on other things on the bookport which don't relate to file management. Thanks for any help you can give. Ed,