[bookport] Re: continued problems
- From: "Sarah Cranston" <cranston.sarah@xxxxxxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 16 Sep 2004 08:39:31 -0500
Remember to check for "other devices" or "unknown devices".
HTH
Sarah
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of LARRY SKUTCHAN
Sent: Thursday, September 16, 2004 8:09 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: continued problems
Hi Tiffany.
What other USB devices do you have on that computer?
Once you get that message about the device not beging recognized, you =
=3D
should be able to see some device in the Device Manager (while Book Port =
=3D
is still connected). Are you not seeing anything there that might be =
=3D
related?
>>> tjessen@xxxxxxxxxxxxx Thursday, September 16, 2004 9:02:30 AM >>>
Hello. I will try to address everyone's email here, where they were =3D
responding to my initial post about Book Port not being recognized.
First, I did as one person said, where I went into the system and =
removed =3D
the items which said they were USB storage devices, They didn't use =
those =3D
words exactly, but I can't think of the correct terminology at the =
moment. =3D
I also did as another person said, to look for any mp3 players or tts or =
=3D
something devices, but as they were not found, I did not have anything =
to =3D
removed in order to be rerecognized. Additionally I pulled out the RJ45 =
=3D
cable which connects me to the network and rebooted periodically between =
=3D
each step.
Still, the Book Port is not being recognized by my computer. The only =
=3D
other suggestion I saw in reference to my problems was to reassign the =
=3D
drive letter associated with the Book Port, but as that it isn't being =
=3D
recognized, it doesn't appear in the list, in order for me to reassign =
it. =3D
This is not just in the control panel under system and administrative =
=3D
tools, but also in Windows Explorer and My Computer.=3D20
Finally, I'm guessing it doesn't make a difference as far as getting =
help =3D
with this recognition problem, but I did update the Book Port transfer =
=3D
software on both computers, and via the laptop I updated the =
firmware.=3D20
It's still working perfectly with the laptop, and not though the =
transfer =3D
program appears to be working on the desktop, as far as finding and =
cueing =3D
things up, but it still tells me the Book Port is not connected. I'm =
sure =3D
this is not a problem with the program because when I plugged in the USB =
=3D
cable earlier, a message pops up saying one or more USB devices on this =
=3D
computer are not recognized.
Any other suggestions? I would really like to get this thing working =3D
directly on the desktop and bypass the transferring through the laptop.
Thanks again.
Tiffany
tjessen@xxxxxxxxxxxxx=3D20
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