Dory: I'm not sure, but I suspect your problem was rooted in the fact that you were trying to use the same Book Port with two Audible.com accounts. In this case, it would seem that the Activate button would be required. For 99% of our users, all they have to do is send their first Audible.com book, and they will be prompted once for activation. Rob Meredith >>> doryfish@xxxxxxxxxxx 08/08/05 06:38PM >>> I am pasting below a portion of the manual re activation. I read through this section several times in an attempt to find the activation button to which it refers. I am sure it is somewhere in the manual but it would be nice of there was a link at the referenced activation button that would take one to it as there are links throughout the manual. As things did not go for me as indicated in the manual, had I known where to find the activation button, I might not have had to spend hours on the phone with audible; and I mean hours literally. And now for the portion of the manual: Activate Audible.com Device Before you can send files from audible.com to your Book Port, you must activate Book Port as one of your audible.com devices. You do not need, however, to specifically use the Activate button. If you select an audible.com file and your Book Port has not been activated, the software automatically enters the activation dialog. Activation means that you have permission to use the protected content available with a subscription to audible.com . There are no limits on how many times you activate Book Port, and you may have up to eight individual users for each Book Port. Dory doryfish@xxxxxxxxxxx