Greg: Unfortunately, we can't tell from your message why updates are not working. I would look toward firewalls or other similar software. Rob Meredith >>> GWard@xxxxxxxxx 04/04/06 02:51PM >>> Hello Book Port list, We recently had a change to our "managed environment" at the office. I now find we are unable to update the software or firmware on the approximately 30 Book Ports we have. Is there a workaround for this, or can someone supply me with the authentication method so I can relay that info to the IT security people here and hopefully get our updates back? Thanks in advance, Greg Greg Ward Audio and E-text Production Supervisor Program & Student Services Branch Manitoba Education, Citizenship and Youth Ph. (204) 945-7839 Fax. (204) 948-2421 gward@xxxxxxxxx