Catalina: If you are trying to get the RFB&D key to go through, then you'll probably need to call them for assistance, however, here are a couple of things to note: To install the RFB&D Key, be sure you are in there Registration Box and not in the Registration Box that comes up when you open Book Wizard Reader. The version of Book Wizard we give you is a demo version and whenever you run it, it does come up with a Registration box that is used for our information, not the RFB&D information, so be sure you aren't confusing the two boxes. Try these steps: 1. Leave all of our programs closed. 2. Insert the RFB&D CD. 3. Follow the prompts. It will automatically communicate with Book Wizard Reader, so don't try to open it yourself. It'll ask for User Name, Customer Number, and finally, the ID number, which is the 4-digit PIN. Usually, that's the step that most people don't put in or they open Book Wizard Reader and try to put the information in that box. That won't work. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> catroi@xxxxxxx 08/30/06 11:44PM >>> Hi to the list: I am new to the list and have a question. I recently received my Book Port and I am trying to register the darn thing. I typed in the name and key that RFB and D gave me over the internet and the software is giving me an error message saying that the name code is not valid. What the heck? Please help? Thanks Catalina and Tristan Be who you are and say what you feel, because those who mind don't matter and those who matter don't mind. - Dr. Seuss