Michael, I've seen this explained here before to you, but there is a huge difference between the file being in your audible library and being on your hard drive. You must, must, must download it first in format 4 for the BookPort to be able to use it. <smile> Read the help file that gets installed on your card. <smile> At 02:37 PM 9/9/2004 -0600, you wrote: >Hi folks. I purchased a new 128mb compact flash card from Wal-Mart SAturday >and tried to install Part One of the 9/11 commission report from my >audible.com library onto the book port. I somehow managed to get the book >port manual installed because I connected the unit to the computer. How do >I prevent installation of the user's manual onto a new flash card every >time? I also received an error that a problem occurred with the hardware >and that the device was not recognized. Why? When attempting to install >the audible.com file, I keep hearing the message that the file is not found >even though this particular file is in my audible.com library. Help, >please. > >Michael Massey Clarence Whaley Training Division Manager GW Micro E-Mail: Clarence@xxxxxxxxxxx Direct Voice (615) 383-6248 or 866-699-8901 Direct Fax (260) 489-2608 GW Micro Voice Number 260-489-3671 http://www.gwmicro.com or press enter below to read all about our training program http://www.gwmicro.com/training