I would send it back, but I would certainly be reluctant to pay for the
repairs again since they obviously were not correctly done. I am sure
Pamela will work with you on that.
Hi list:
Having already sent my bookport to APH for repair, I don't want to repeat the experience if I can help it. For the benefit of anyone who hasn't done this, it means one is without their unit for a period of several weeks, though granted, you are warned properly about that before you opt to send it in.
I sent mine in when I kept noticing one channel would disappear. When it came back to me, I noticed immediately (within five minutes) that my unit was behaving just as it did before it left. That is, one channel would disappear. I could wiggle it a bit and get that channel back, and it would stay so long as I kept the unit absolutely still and so long as I pushed no buttons. Either action could cause that channel to disappear again.
I contacted Pamela Rader at APH a day or two later to enquire if there had been any kind of report detailing what work had been done on my unit. I asked about this both because I did not consider my unit to have been repaired and because no details were provided on the payment invoice. She explained to me that there was no detailed record of exactly what work was done when units were sent for repair. They would be returned to her to be checked, then returned to the customer if her examination found the unit to function satisfactorly. She also said that my unit had passed her tests, which is why it was returned to me.
Recently, some additional testing has revealed that I can rehabilitate the missing channel by applying a slight amount of pressure to the card. Even though I can do this easily, I only have to press a button and one channel is lost. I can reproduce this behaviour on any of several cards that I have. I've also tested both the external speakers and headphones that I regularly use with the book port with a variety of other devices and can find no connection problems with the TDK ImaSpeaker or the headphones. Clearly, the problem lies in the book port. Should I send it back again? Since it obviously wasn't repaired in the first instance, would this help? I'm sure anyone that has one understands being reluctant to have to do without my bookport. But isn't doing without it for so long the first time enough? Am I asking too much from APH or Springer Design that a repair that is paid for not be done? Should I send it back again, is there any possibility that I might have a shorter wait in consideration of the fact that this repair should have been correctly completed the first time? These are the questions that clearly bother me more now than a book port that doesn't reliably deliver both channels. That's why I'm now writing about it here rather than trying to enjoy more material on my book port. Any thoughts welcome.
Cheers, Dave
