If it is the Daisy Book, then you want to send the file with the OPF extension. If you downloaded the Braille version, then, of course, you want to send the Brf file. If you're getting the error on more than one device, then it sounds like the book to me I'll try to check it when I have the time. . Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> lighthousebs@xxxxxxxxxxxxx 09/05/06 06:27PM >>> Hi, I have been trying to load the book from Book Share called The Old Man and the Sea into my Bookport. I have successfully downloaded and unpacked the book as I have done with many, many other titles. My problem occurs when I try to load it into my book port or my Pac Mate for that matter. I get an error stating something about a missing letter. When I approached technical support at Book Share I was given the pat answer of make sure I am trying to load the proper files. Would someone else try and load this book and confirm that there is in fact an issue with this book, and hopefully not that I am doing something incorrectly. Thank you. Guided by His light, Dixie email: Lighthousebs@xxxxxxxxxxxxx