Hi all, I don't know if this was already discussed, I haven't had access to email for a bit. While updating my firmware, I got this message 'an error 19 has occured,' I disconnected book courier, it updated, but it doesn't have the help user guide. When I try to connect it, and do the update again through the transfer tool, it tells me BC is up to date. Is their anyway I can take the messed-up firmware update off so that I can try a re-update? Thanks Ari